. How to make sure needed repairs and maintenance in your home get done There are different response times for different repairs, with priority for urgent safety issues. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. Maintenance Show Maintenance Submenu. Registering for the app will provide access to key features personalised to your circumstances: - View account balances such as rent, water and Rentstart bond loan. Various routine checks and servicing is completed to all lifts in our properties on a monthly basis. Part 1: What is unreasonable conduct by a complainant? connection to their country and culture. The term social housing refers to accommodation services provided by government agencies, non-government community housing providers and government subsidised private rental. eRepair walks you through a series of simple pictures and diagrams, identifying the repair you need and then lodges your request. This means you can report a repair at any time that is convenient to you. Related agencies. Postal. We cannot deal with complaints about community housing providers unless the complaint is about a maintenance service provided by an LAHC contractor or the provider is a Specialist Homelessness Service (SHS) that assists people who are homeless or at risk of homelessness. - Update contact details including emergency . . NSW Government has a repository for NSW Government publications. We give free, confidential language services to clients who may needhousing information or help. What are your responsibilities and what does DCJ maintain? Maintenance work information for DCJ Housing tenants eRepair An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations Housing Offices (DCJ Housing) Back to top. PO Box 20217. If you disagree with a decision made by FACS, including a decision about eligibility for housing services, tenant entitlements or the reasonableness of a housing offer, you may be able to appeal the decision through the housing appeals process. We assess each complaint we receive and decide whether to take action on a case by case basis. Keep your property reasonably clean. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. The Registrar of Community Housing can be contacted on: Locked Bag 4001, Ashfield BC 1800 Free call: 1800 330 940 Facsimile: 02 8741 2522 Email: registrar@facs.nsw.gov.au Web: www.rch.nsw.gov.au. For a complete list of matters that can be appealed, visit HACs website or contact them at: PO Box 1030, Westfield Burwood NSW 2134 Free call: 1800 629 794 Phone: 02 8741 2555 Facsimile: 02 8741 2566Web: www.hac.nsw.gov.au. FACS can only take action against a tenant if there is good evidence their behaviour may be in breach of their residential tenancy agreement. We generally expect you to complain to FACS if you have an issue with a service provided by FACS, AHO, or an LAHC contractor, before complaining to us. Related agencies. World Square NSW . MyHousing Online Services Simple and convenient tools for you to interact with us and access your information online 24/7. MyHousing on the App Store For example, you may be unable to appeal a decision to HAC because of delays by FACS, or perhaps FACS has not explained the reasons for its decision. We're available 24 . Enter a postcode, suburb, town, or address to find a local housing office near you. If you are Aboriginal or Torres Strait Islander and wish to speak to an Aboriginal operator, just choose the relevant menu option (available Monday to Friday 9am 5pm). To make calling. Centre is the single point of. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. You can access eRepair via the MyHousing app or on the DCJ website under MyHousing Online Services. This inquiry was self-referred on 22 October 2020. Queanbeyan FACS Housing | Service NSW To report urgent repairs, tenants need to call the Maintenance Line (1800 422 322) and will be connected to their local maintenance contractor. You can call us to discuss your particular case. Learn more about MyHousing Online Services Download the brochure Access MyHousing Online Services Tenancy online Tenancy online About Tenancy online Watch Tenancy online video Account and information Register or login Tenants Advice and Advocacy Services provide free tenancy and legal advice and can advocate on your behalf. Our priority is to provide safe, secure and habitable homes for residents and, when needed, we repair and maintain properties as quickly and cost effectively as possible. Depending on the circumstances, outcomes might include: We also consider whether there is a larger problem that may be affecting other people as well as you. Responsive repairs are for urgent maintenance, such as a leaking pipe or a broken window. See Appealing a decision by FACS below. We will let the community know when a re-opening date is confirmed. Level 24,580 George Street Sydney NSW 2000Toll free (outside Sydney metro) 1800 451 524Email info@ombo.nsw.gov.au. Domestic Violence Line - 1800 656 463 Link2home Homelessness - 1800 152 152 Link2home Veterans and Ex-Service - 1800 326 989 Quick access Apply for housing assistance launch east If the repair is identified as urgent, eRepair will advise you to call the Housing Contact Centre on 1800 422 322. eRepair is available 24 hours a day, seven days a week. Your rating will help us improve the website. You can find the Review of Decisions form and the Appeals and reviewing decisions fact sheet on the website: www.housing.nsw.gov.au. As a tenant, you have rights and responsibilities regarding repairs and maintenance for your property. You can call the Housing. A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. Waterloo | NSW Land and Housing Corporation Forms to apply for housing assistance, apply for private rental assistance or manage your tenancy. Domestic Violence Line 1800 656 463 Link2home Homelessness 1800 152 152 Link2Home Veterans and Ex-Service 1800 326 989 Child Protection Helpline 13 2111 You can report fraud, misconduct or corruption through our feedback tab. Email: feedback@facs.nsw.gov.au Postal Address: Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800 Phone: 1800 422 322 More information DCJ Housing offices are generally open from 9:00am to 5:00pm. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. not telling you the outcome of your complaint. "Following a community and housing sector workshop in 2021 in response to growing concerns around . Housing and homelessness - Communities and Justice In NSW, government-owned and managed social housing is provided by the Department of Family and Community Services (FACS), including the Aboriginal Housing Office (AHO). We can make inquiries with an agency if we consider there may be maladministration. This inquiry is no longer receiving submissions. This may include appealing a FACS decision that you disagree with. About us | NSW Land and Housing Corporation Apply for housing assistance, private rental assistance, request a repair, login to your account and more. Resources for organisations delivering assistance with housing, supporting children and families and addressing domestic and family violence. eRepair walks you through a series of simple pictures and diagrams, identifying the repair you need and then lodge's your request. Thats why we have compliance officers in the field every day checking the work of our contractors. no.65, 1941), the first Commissioners took office from 20 February, 1942, (1) and the Act was proclaimed on 20 February 1942 (2) with the exception of Part III (Sections 7- 16) which was proclaimed on 1 May, 1942. A further $1.669 million investment has been approved to extend the program to February 2022. tenants.org.au to find a service near you or call Law Access on 1300 888 529 for an appropriate referral. 13Community Housing Industry Association NSW, No. This is the fastest way to lodge a request or complaint. Collaboration to curb homelessness in Port Stephens An example of a letter to Housing NSW describing how you could not contact the Housing Contact Centre follows on the next page. High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. The Repair Kit - REDWatch You need to give them a chance to sort out any problems first. acknowledge their continued connection to their country and culture. NSW Government. You can accessour apology to the Stolen Generations. An additional $59.4 million was invested into an enhanced cleaning program for social housing properties between April 2020 and December 2021. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, IPART review of social and affordable housing rent models, Centralised Gas Hot Water Service Reimbursement Scheme Fact Sheet, Education and training initiatives for social housing clients, Priority housing: child protection caseworker factsheet, Rentstart: information for landlords and agents, Why you should not leave the Rent Deduction Scheme, Keeping your home cool in summer factsheet, Priority Housing for Stolen Generations Survivors, Priority Housing for clients who have experienced institutional child sexual abuse, Fire & Rescue NSW: fire safety in high rise buildings, Fire & Rescue NSW: home fire safety checklist, Fire & Rescue NSW: home fire escape plan checklist, Write to us: Locked Bag 4001, Ashfield BC 1800, Instructions about how to give us your feedback. Bridge Housing's head contractor responsible for delivering . However, if the matter is urgent you can call the Ombudsman first to talk about the best thing to do. Follow-up Review of the Management of NSW Public Housing Maintenance If you disagree with a decision by a community housing provider you may be able to appeal to the HAC or NCAT. Planned maintenance is non-urgent work or replacement of an item within a property, such as painting, replacing floor coverings or upgrading kitchens or bathrooms. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. If they determine repairs are needed, the work is generally undertaken between 4 hours and 20 days. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. We work with housing support services to respond to homelessness in NSW and enable affordable housing for all. Your report is confidential and we treat it seriously. You can call us for advice about whether your issue is something we can help with. Brookvale NSW 2100. This page tells you about the role of the NSW Ombudsman in handling social housing complaints. However, we may be able to help you if an LAHC contractor maintains the property you are renting or the provider is a Specialist Homelessness Service (SHS). modifications to improve accessibility so our homes can better support people with a disability and older people to keep living at home. Suburb: WYONG. If you have any questions, please contact us at: Phone: 1800 738 718. Over 1,500 social housing properties across NSW were retrofitted with rooftop solar panels in 2021, helping social housing tenants in those. fire safety upgrades to keep our tenants safe. In NSW we have Australia's largest social housing portfolio of 125,000 properties. Communities and Justice, NSW Department of; Local Offices. How to lodge a maintenance request - NSW Land and Housing Corporation You may be trying to access this site from a secured browser on the server. We partner with contractors to deliver this high volume of maintenance work within strict timeframes, and to meet stringent requirements. National Relay Service 133 677Telephone Interpreter Service (TIS): 131 450We can arrange an interpreter through TIS or you can contact TIS yourself before speaking to us. The app lets you: check account balances and transactions such as rent, water and a Rentstart Bond Loan. The Department of Communities and Justice works with children, adults, families and communities to improve lives and help people realise their potential. Back to Maintenance Close Menu. If you are in Australia please call: 02 8074 8627. LAHC has 163 lifts across its portfolio and has contracts in place with specialised lift maintenance providers to ensure our lifts stay in optimal condition. If they are unable to sort out the problem, you can complain to FACS. Maintenance Line 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. The Registrar of Community Housing is responsible for the registration and regulation of NSW community housing providers and may be able to assist you witha complaint about a community housing provider. The $177.5 million program will deliver 250 new social homes, helping prevent rough sleepers from having to return to the streets. $300 million will go toward capital maintenance works for more than 15,800 NSW Land and Housing Corporation owned social housing properties over the next 3 years, improving the condition and quality of homes, reducing future maintenance costs and addressing cost of living. If I have a Housing Department query, who do I contact first? Contact Centre about repairs and. Feedback and complaints - Communities and Justice The landlord is only required to reimburse the tenant's costs if: the need for the urgent repair was not the tenant's fault. You can complain to FACS by: phoning: 1800 422 322 [press 2] emailing: feedback@facs.nsw.gov.au. For all maintenance requests Please call 1800 422 322 and press 1. Housing and homelessness We work with housing support services to respond to homelessness in NSW and enable affordable housing for all. We pay respect to the Traditional Custodians and First Peoples of NSW, and We spend more than $1 million per day on repairing and maintaining homes. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Most DCJ offices are open Monday to Friday from 9am to 5pm. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. You can still access up-to-date, reliable information on the existing Department of Justice websites. Only in the most serious cases will FACS consider applying to the NCAT to evict a tenant. You can complain to us about things like: You can call us for advice about whether your problem is something we can help with. Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. Once you enter your postcode, you will be put through to the local maintenance provider in your area. Please enable scripts and reload this page. Repairs, maintenance and damage when renting | NSW Fair Trading contact. Whether changes to public housing maintenance introduced in 2015/16 have delivered measurable improvements and evidence based outcomes for public housing tenants; The current administrative and contractual arrangements between Land and Property NSW and private providers of maintenance services. Generally, we cannot deal with complaints about community housing providers because they are usually not within our jurisdiction. Your rating will help us improve the website. If you require assistance with registering on Procurement Central, you may contact the Customer Support via below methods. Education programs and services provided by CSNSW aim to improve inmates' language, literacy and numeracy skills as well as support their employment with Corrective Services Industries (CSI) and their participation in programs. Understand what housing help you may be eligible for, including social housing and private rental assistance. HAC is independent and can review FACSs decisions and recommend changes. Requesting maintenance and reporting problems - Family & Community Services arrange for the work to be completed, and. prioritising delayed actions or decisions. (02) 4352 4400. Simple and convenient tools for you to interact with us and access your information online 24/7. Your rights and responsibilities as a tenant and request help with your home or tenancy. The current repair status and physical condition of the public housing stock; The costs of maintenance of the current public housing stock, variations in expenditure trends over the previous five years and projected expenditure for the next five years; Methodologies and processes for ensuring consistent public housing maintenance standards across NSW, including quality assurance, effectiveness, efficiency and contract supervision. Find out more about thecapital maintenance initiative including what is being delivered, who will benefit and milestones. The Department acknowledges the Traditional Custodians of the land and pays respect to all Elders past, present and future. Our website uses an automatic service to translate our content into different languages. Residents can call us on 1800 422 322. Works undertaken include: Here are some useful tips to help reduce moisture in your home to prevent mould growth. Maintaining a large property portfolio is costly work. MyHousing | Family & Community Services *All figures current as of 30 November, 2021. Complaints about community housing providers should be made directly to the provider. $60.5 million for capital works on LAHC properties managed by the Department of Communities and Justice (DCJ) and CHPs (March-June 2020). To make a request for maintenance call 13 15 71. You can phone or visit any of our local DCJ offices. The maintenance contractor will ask questions about the maintenance issue to determine the appropriate trade and action, and its priority based on the criteria of safety, security and the wellbeing of tenant. The NSW Government has also made additional investment into social housing maintenance, in response to the COVID-19 pandemic. The Waterloo Connect office at Shop 2, 95 Wellington Street, Waterloo is currently closed. To ensure efficiency and value for money, these maintenance or upgrade jobs are scheduled and packaged into works programs. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Housing and homelessness. To do this, the timing of repairs and maintenance jobs is determined in a fair and equitable way with a priority focus on safety, security or resident wellbeing. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Email: WaterlooConnect@facs.nsw.gov.au. DCJ provides planned maintenance services to keep tenant homes in good condition and ensure consistent maintenance standards across the state. the maintenance line. You should contact the NSW police if you are experiencing serious problems with a tenants behaviour. NSW Government NSW Government has a repository for NSW Government publications. As part of this we have changed how we manage repairs and maintenance to your property.

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