This site is part of Newsquest's audited local newspaper network. Merton Borough Council, Download a zip file of all correspondence. Donate and support our work. The Council has refunded one of the fees. Please do not post any personal information relating to yourself, or employees of Merton Council as these comments will not be approved. HJ DU21K_93gFg2&gRC?s~&i"n~6r+om63T2A7z&]lITirW )Lil7 cEyog$vs&}3^n.g~*.M|.S4%;"=~&fF%.CZe{/710S)k7HRrO|}f&R6V/fou]]" nI ):(nv;yrCDkQpZM.me0Ujln%cs_o+o"#ga]ld+HM |VO2de]]m!qTw#"laP1H\iBp{3AzoJl&G_f[Jt';"g"dLwpT;kzKJDNuj*3^[Xm,&}v[6"dz_5bb9cEU86 The Council has agreed to apologise for this. 5 0 obj Merton Nuisance Complaints - a Freedom of Information request to Merton Borough Council - WhatDoTheyKnow Merton Nuisance Complaints Jamie Dixon made this Freedom of Information request to Merton Borough Council This request has been closed to new correspondence. Booked a bulky waste collection which I paid for. It is a London borough council, one of 32 in the United Kingdom capital of London. Put your bins, boxes and caddies out before 6:00 am on the morning of your collection. Suggested companies are based on peoples browsing tendencies. Replacement wheelie bins, boxes, bags and caddies - Sutton Council Kind regardsDavid BelloCustomer Care Team. It's disgusting. The Council will consider this issue for every future application in this CPZ. The Ombudsman has found the Council was at fault for failing to deal with Ms B's request in a timely manner and for not keeping her properly updated on the actions it took in response. Nor does the Council have consider the weight limit on the access road because it is a private matter between the land owners and the developer. levels. reason, such as dogs barking, loud music, or equivalent). It has agreed to carry out these recommendations. Waste collection is literally a joke here. Report a missed rubbish or recycling collection | Merton Council You should put them at the edge of your property, close to the pavement but not on it. had been exceptionally high during 2018/19 and that Members All rights reserved. Contact us if you think it should be reopened. Residents across the London Borough of Merton have signed a petition to waste company Veolia and Merton Council to combat the volume of rubbish and increase of flytipping in the area. introduction of wheeled bins. All product and company names are trademarks or registered trademarks of their respective holders. Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. Anyone can write a Trustpilot review. Household recycling, rubbish or food waste. Foi Responses, Thanks for getting back to me. Merton Council. As a Customer ,, I just need to let everyone know Merton council is run by a bunch of criminals Especially MARK ALLISON. Incompetent, slow, complacent, ineffective, disinterested. <>stream If you have any queries or concerns about this please contact us. The Council failed to ensure an increase in speech and language provision was put into place between 2015 and 2017 and delayed issuing an education, health and care plan. | Governance presented the report, advising that complaints levels Really not impressed.Today at 4:45 pm I called the helpline to make an inquiry regarding my latest Council Tax bill.The first time I was put in a queue (I was number 1!) The findings don't paint a pretty picture for Merton. New customers. Support, services, advice and things to do, For any other service profiled on this website, you will find the providers contact details under the heading 'Who to contact'. opposed to fly tipping) Information not held. site. A minimum fee of 10 The Council has agreed to send a revised invoice. Thank you for your email message. 1st April 2017 to 31st March 2018 late waste collections since the contract with Veolia came into force in October 2018. . Information Governance Team "I would ask you to take the necessary steps to address my concerns and review your councils complaint handling.". Due to the national HGV driver shortage caused by Brexit & Covid-19, we have taken the decision with Veolia to temporarily merge recycling and rubbish collections at some blocks of flats across Merton. I urge people to always appeal even though they wont win; wasting their time will make their racket just a bit less profitable. I apologise and offer to pick up the cigarette butt and put it in the bin. To submit information for inclusion on the website, please click onMy account. - Boundary disputes councils land. PDF Agenda Item 5 - London Borough of Merton Mr B complained the Council failed to put in place provision in his son's statement of special educational needs, delayed issuing an education, health and care plan and delayed a school transfer. You can also download a printable, personalised calendar, except if you live in a flat with communal (shared) bins. They are poorly run and they really do not give a Damn about anyone. request an Internal Review at or write in to Freedom of Information team, It failed to consider her objections on one application then reissued the decision notice without keeping the original. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. Mrs C complains the Council wrongly referred a 10.43 council tax debt to its enforcement agents which she says caused her unnecessary distress and a significant increase in outstanding costs. I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to youConsidering how much the council tax is, it's just not worth it. 2023 Trustpilot A/S. contact the editor here. the Freedom of Information Act 2000 and Environmental Information Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport Those ads you do see are predominantly from local businesses promoting local services. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. #CostofLivingMerton. If you drop litter we may issue you with a 150 fixed penalty notice. Find out how to dispose of your food and garden waste including the Council's garden waste collection service. Problems with this page? Please call us on 020 8770 5000 to discuss your requirements. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA. RESOLVED: That Members noted %PDF-1.5 % 1 0 obj Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. Get the latest news and information about the topics that interest you, straight to your inbox. Leave feedback or a compliment. He says the Council's complaint response was poor. They don't collect things on time and bins go missing and are not replaced. Do you recognise these fly-tippers? endobj Collection days for rubbish, recycling and garden waste | Merton Council Home Rubbish and recycling Collection days for rubbish, recycling and garden waste Check your. merton council refuse collection complaints | Promo Tim Actions Follow 1 follower Visiting Merton Civic Centre Overview Telephone Monday to Friday, 9am to 5pm: 020 8274 4901 Emergency out-of-hours line: 020 8543 9750 An out-of-hours social services standby service is available. Some complaints may fall under an alternative statutory appeal or tribunal process. Mrs X complained about missed refuse and recycling collections. Update on recycling and rubbish collections. As a subscriber, you are shown 80% less display advertising when reading our articles. This website and associated newspapers adhere to the Independent Press Standards Organisation's it will cost you a lots of good energy to put up with this nonsense service they are providing! 020 8770 5000. Download We have now considered your information request as set out below. Address. The worst council complete money grabbers! Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. The Council has agreed to apologise and backdate a recent increase in her personal budget. She also complains about the way the Council handled her complaint about this matter. Rubbish and recycling | Merton Council previous complaints or when multiple councillors from the same ward More information about the way we deal with information requests is on our a copy and close the entry in the FOI log. It looks filthy and affects everyones mental health. following the councils internal review process, the ICO will refer you Information provided by various external sources. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 "On-street litter bins should only be used for small items and not filled with black sacks, which prevent others from using the service correctly. This was the response that I received. Head of Information Governance advised that there was not currently We are holding Borough and Parish Elections on 4 May. The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. Website: [1]www.ico.org.uk. PDF Further submissions about Waste, recycling and street cleaning web site at [1]www.merton.gov.uk/foi. Please report any comments that break our rules. Waste and recycling - Sutton Council poochon puppies for sale in nebraska; Tags . Disclaimer: . @Merton_Council @VeoliaUK #muckymerton pic.twitter.com/AR0816bFJe. 0. Social Services (out-of-hours): An out-of-hours social services standby service is available through Sutton Council on 020 8770 5000. "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. endobj Run by Volunteers and powered by Alaveteli. But we have found fault with the Council's records keeping about reasonable adjustments in its communications. Rubbish Collections . 12 months later and "further examples" of these problems are still prevalent. ", MORE:'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. Environmental Health: 020 8545 3212. Categories . had logged the same issue. Verification can help ensure real people write reviews about real companies. Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. 287K Merton Council Complaints - Complaints Department During our investigation, the Council apologised to Mr X and cancelled his care costs. 5AF. This must be extraordinarily lucrative, even after they have paid their staff for what must be mind numbing jobs, consisting of responding to PCNs to reject them. contact IPSO here, 2001-2023. "This is partly caused by lazy and thoughtless people not taking their own rubbish home, but its also because bins arent emptied regularly and there is little or no enforcement from Merton Council. services through our wholly owned subsidiary "Our hearts go out to the family and friends of Sahara Salman, who tragically died in the explosion. My friends come to the road and ask what is wrong with my street. (and abatement notices issued, if applicable) by the council within these Merton Council and the contractor, Veolia, have now both admitted that up to 80 per cent of recycling collected in public bins is burnt at the Beddington Lane energy recovery facility (ERF) due to . I wish government wouldn't support this crappy local organization as they only taking money and not giving anything in return! "We continue to act against those who don't respect our streets, taking in 521,290 in fines for litter and fly-tipping offences over the last year. A new way to report Fly-tipping in Merton - Merton Council Newsroom Your donations keep this site and others like it running. The Council is at fault as it did not consider the cumulative effect of the decrease in on-street parking when it approved new dropped kerbs in a controlled parking zone (CPZ). and a limited company (03277032). 3 0 obj You can also download and print this garden waste calendar: Garden waste calendar October 2022 - September 2023. There was no fault in how the Council dealt with the school transfer. Printed from https://www.whatdotheyknow.com/request/merton_nuisance_complaints on May 02, 2023 10:11. Waste and Recycling - Melton Borough Council. A site to help anyone submit a Freedom of Information request. Just to add insult to injury was told he is being very understanding and helpful.. We will respond within 10 working days of receiving it. Merton Council (@Merton_Council) / Twitter We cannot say if the Council had considered this it would have refused any application. Collection days for rubbish, recycling and garden waste | Merton Council We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. We also recommend it apologises to her and makes some service improvements to prevent the faults identified from reoccurring. A Gannett Company. ONE LAW ORDERED FOR WHITE AND AFRO WEST INDIES PEOPLES. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. Find out how we combat fake reviews. put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. Feels like I'm on the phone to them all the time about waste collection. Another resident, who lives on Kingsley Road, told Wimbledon Times: "We are drowning in filthy streets and fly-tipps and the council seem to look away. If you think it would help to publish regularly the information you have x[raf7xJ}HHM People working there are so lazy, laid back and slow. You can find out whether you are on the "white" or "yellow" collection week using the link at the top of this page. TEXTILES recycling is NEVER collected, just discarded into a road.. Over and over and over again.. Called to ask for help, and after telling that I am disabled and house bound , was told to collect the bag and put it away till next week ! Complaints process - Newham Council New Customers. Separate rights of appeal. of complaints and member enquiries had now reduced to expected If you would like to become a customer, please follow the link below to contact a member of our team. Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well. Ms M has complained about the way the Council has handled the child protection case relating to her son. This is always a last resort, and . We couldnt load the mail server logs for this message. We provide commercial Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; No one turned up, all my items are still outside my front and it's bin day tomorrow. General Enquiries: Merton Council 020 8274 4901. View as HTML, Freedom of Information Act 2000 / Environmental Information Regulations Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. But the hole street has a local WhatsApp group and not one person has received any letter to this effect.I acknowledge receipt of your email. Bins should be seen easily from the road. Are you the owner of any commercial copyright on this page? Refuse Collection: 020 8274 4901. Comments are moderated so may not appear immediately. Editors' Code of Practice. Complaints Department is not affiliated to, linked with or otherwise endorsed by Merton Council. They have read it as a request for the number To try and reduce the number of further FOI requests received, the council If you are trying to contact a Merton Council service and need their contact details, you must call the switchboard on 020 8274 4901 For any other service profiled on this website, you will. Help us protect your right to hold public authorities to account. Below is a summary of every single of of those 22 decisions: We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. Im a single parent just had a baby (3 weeks old) and health challenges, having explained my situation and also challenges with finances being on 675 per month, I offered to pay my PCN in instalments, they rudely demanded full payment of 130 further action will be taken! Issue - items at meetings - Annual Complaints report - Merton Council well this shows the quality of the service. The Ombudsman does not uphold the other parts of the complaint because there is no fault in the Council's actions. The Council was not at fault when it failed to notify Mrs Y about changes to a nearby planning application because there was no requirement for it to do so. We aim to respond to all requests under "This includes fast food packaging, beers, cans etc but also much larger fly tipping items - furniture, tyres, bedding etc. A Merton Council spokesperson said: "Our community and council share the same goal in making Merton a cleaner, greener place.

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