Terms and conditions | Virgin Atlantic See more More legroom, more style 12. Furthermore, according to the issuers customer service, not every applicant gets the same benefits. The carriage of passengers, baggage and cargo by air is subject to the Conditions of Carriage and regulations of the carrier concerned. Rentals on consecutive days without a flight in between will be considered one rental. We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. 12.4. You may not otherwise copy, distribute, modify, reverse engineer, or create derivative works from Access Software. However, we will not cancel less than 12 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance or because the minimum number required for the package to go ahead hasnt been reached. Virgin Atlantic Holidays may also change, suspend or discontinue any aspect of the Web Site, including the availability of any features, information, database or content or restrict your access to parts or all of the Web Site without notice or liability. Delays and disruptions are a frustrating but sometimes inevitable part of air travel. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation concerned for the cost of the damage before the end of your stay (if the cost has been established by then) or as soon as it has been established (if later). Changes to terms and conditions 6. If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Free upgrade to the next car group (upon availability). WebAvailable exclusively to Virgin Atlantic Holidays customers on arrival, our Florida Fun card offers discounts for the whole of your Florida holiday: Up to 25% off hundreds of restaurants Shopping offers at Premium Outlets, Florida Mall, Old Town and more. You should consult your doctor for current recommendations and information on inoculations or vaccinations before you depart relevant to the destination you will be visiting or transiting through. 16.3 Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances: (a) Postponing your booking to a later date. 10.9. There are a number of conditions about how you use our website. But if you need more help, just give us a call on 0344 472 9646. Cancel your mileage flight within 7 days of departure and you lose 100% of the miles used As far as I was concerned, this was simply not acceptable. After departure no refunds will be made on any unused or part-used components of your holiday (e.g. Is my holiday still going ahead as planned? We will not be liable for booking errors which are attributable to you and, should you subsequently need to amend a booking that we have confirmed, amendment charges shall apply. Your use of the website 2. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. This publication is provided "as is" without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. Virgin Atlantic help centre | Virgin Atlantic Canadian tariffs. If you, or anyone in your booking party, test positive for Covid-19 and has to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time. The lead name on the booking must also promptly update us of any changes that may occur after booking but prior to departure. a major change is notified (for children see below), More than 84 days 0.00, 29-84 days 25.00, 15-28 days 35.00, 7-14 days 40.00, Less than 7 days 50.00. 10.5. WebChoose Virgin Money for travel insurance. Cookie statement | Renting with Avis brings you fantastic benefits, including: Competitive rates:for daily, weekend, weekly and longer length rentals for Virgin Atlantic customers. Therefore, you will benefit from all EU rights applying to packages. The organiser has to provide assistance if the traveller is in difficulty. Booking through Virgin Atlantic Holidays Retail Stores and Call Centre. These measures will not have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you. For security reasons it is absolutely essential that the name on your booking, ticket and passport are exactly the same. You must inform us if you or any other member of your party is pregnant or becomes pregnant prior to travel. For over 30 years, Virgin Atlantic has been one of the worlds favourite longhaul airlines. View and Amend My Booking | Virgin Atlantic By accessing this Web Site you agree that Virgin Atlantic Holidays will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this Web Site or from your access of other material on the internet via web links from this Web Site. Content 3. It is your responsibility to ensure sufficient funds or credit are available to cover the amount required by the Supplier. Virgin Atlantic Holidays is not responsible for setting the amount of any deposit required and if you have any queries you should contact the Supplier prior to departure. 7. If You Change your Booking 7.1. Finally gave up on the Aug 30th holiday today & now in the process of cancelling everything. Virgin Atlantic Holidays may from time to time change, alter, adapt, add or remove portions of these Terms and Conditions but if it does so it will post any such changes on this Web Site. WebAs you have booked accommodation or car hire in conjunction with your Virgin Atlantic flight, Virgin Holidays will fulfill your booking for you. WebTo book and pay for your chauffeur driven car we'll need: The full address of where you would like us to pick you up and/or drop you off when travelling to and from the airport The full names of all adult passengers along with their contact numbers and email addresses We will also refund you any additional/excess baggage fees you have paid if your bag is irretrievably lost. Virgin Atlantic airlines, boats, ships, inland waterways, trains). 3.2. If you are in the USA or Canada pleaseemail:USAreps@virginholidays.com. Criminal proceedings may also be instigated. Any such terms shall be incorporated into your Contract with us and will apply to you on that journey. Alternatively call Hertz UK on 08708 44 88 44 or Hertz USA 800-654-3131. Assisting Enter your Virgin Atlantic Flying Club membership number in the booking process. You must be satisfied that your insurance fully covers all your personal requirements including, without limitation, full Covid-19 cover, personal belongings, loss of baggage/money, any pre-existing medical conditions, cancellation charges, medical and/or other expenses, repatriation and assistance costs in the event of accident or illness and car rental and/or any activities that you have booked or may book (including, without limitation, any additional cover for skiing/extreme sports/adventure travel). If you have booked through a travel agent, please call them to change the name, or if you have booked through our website or over the phone, you can call our Customer Service Centre. If a cancellation brings the total number of people in the booking below the minimum number required to qualify for any discount in price or a concession for any accompanying adults, the total price and concessions may be adjusted accordingly. Flexible no change fees policy | Virgin Atlantic We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). 10.2. Log in to Manage my booking where you can message us about your options or you can give us a call. Copying or storing of any Content for other than personal use is expressly prohibited without prior written permission from Virgin Atlantic Holidays or the copyright holder identified in the copyright notice contained in the Contents; 1.3.2All copies must maintain copyright and other intellectual property notices contained in the original material; 1.3.3The products, technologies or processes illustrated or described in this Web Site may be the subject of other intellectual property rights reserved by Virgin Atlantic Holidays or by other third parties. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. The information data and material ("Information") contained in this web site ("Web Site") has been prepared solely for the purpose of providing information about Virgin Holidays Limited ("Virgin Atlantic Holidays"), its subsidiaries and partners and the services that they offer. If you are refused carriage because of your behaviour, or you are under the influence of alcohol or drugs, your airline may pass on your details and date of the refusal of carriage to other airlines for their information. Drivers between 21 and 24 15.6.We are to be regarded as having all benefit of any limitation of compensation contained in these Booking Conditions, in addition to any applicable International Conventions (including, without limitation, the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation) and any limitation of liability provided for in any applicable conditions of carriage of the transport companies that provide the travel services that make up your booking (e.g. Our Contract with you and the laws and applicable standards of the country in which your claim or complaint occurred will be used as the basis for reviewing your compliant. 8.2. 15.4 in regard to package bookings and, except as specifically set out in these Booking Conditions, we will not accept any further or different liability than the Package Travel and Linked Travel Arrangements Regulations 2018 impose on us. There must be 1 adult per child under two years of age travelling, please adjust your passenger number, To book online please select a maximum of 9 passengers, to book 10 adults or more please call 0344 557 3978. No licence is granted in respect of those intellectual property rights; and. When you book a holiday with Virgin Atlantic Holidays you accept responsibility for the proper conduct for yourself and your party whilst on Holiday. 4.2. Individual travel requirements can also be discussed directly with our Special Assistance Department: If youre travelling from the UK, call our Special Assistance team:Tel: 0344 481 4455 Founded in 1912, SIXT is a family-owned company that keeps services constantly evolving and also simplifying to allow customers to keep their freedom of movement wherever they are. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any such requirements. WebCancel booking We couldn't find any reservations with the information you have provided. Keep an eye on your email for the latest special offers from us. We will be fully responsible for the proper performance of the package as a whole. With a wide range of vehicles including Premium, flexible booking conditions, Hertz Gold Standard Clean and lots more benefits for Virgin customers, we make sure you can travel safely and flexibly, whenever and wherever you rent a car. Our travel experts are on hand to help you book your next holiday. Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent. We will communicate any changes to your provisional booking as soon as is practicable and you will then have the choice of: (i) accepting the changes and paying any increase in price, in which case we will issue a confirmation invoice to you, your booking will be confirmed and the Contract between us shall be formed; or. There may be other charges to pay under our standard Virgin Holidays terms and conditions or on the conditions of carriage for Virgin Atlantic . Bookings made by credit card or debit card no longer incur a fee. This will be a provisional booking only and there will not be a Contract between us until you accept any changes that may be applicable to your provisional booking, in accordance with clause 1.7 below. 12.7. We will endeavour to make these changes (subject to these Booking Conditions and any applicable charges being paid by you), but it may not always be possible. Your holiday is protected many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. If you are in the USA or Canada pleaseemail: https://www.legislation.gov.uk/uksi/2018/634/contents/made, Unavoidable and extraordinary circumstances, https://www.gov.uk/browse/citizenship/passports, additional cover for skiing/extreme sports/adventure travel, https://ec.europa.eu/transport/modes/air/safety/air-ban_en, Foreign, Commonwealth and Development Office (FCDO). 3.6. Offer valid on bookings made between 15th May 2023 and 30th April 2023 for all travel dates in 2023, and is subject to availability and standard terms and You must inform us without undue delay of any issues with any of the travel services included in your booking please see clause 13 (If you have a complaint) for how to make a complaint in destination. All rentals are subject to availability and Alamo's standard Terms & Conditions apply. On very rare occasions unforeseen events may cause a lengthy onboard delay either before take off or after landing. Any such changes shall not be deemed to be an alteration of the price, or a significant change, pursuant to Regulation 10 and/or Regulation 11 of the Package Travel and Linked Travel Arrangements Regulations 2018, because your booking was only provisional and not yet confirmed by us. Virgin car hire Virgin Atlantic Holidays Booking Conditions. On rare occasions however all the confirmed passengers will check in for the flight and in this instance we comply fully with EU regulation 261/2004, and for flights departing from US airports the US Department of Transport 14 CFR Part 250, by firstly seeking volunteers to give up their seats and by offering affected passengers compensation and a seat on the next available flight, as well as meals and accommodation where necessary. The balance of the cost of your arrangements (including any surcharge where applicable) is due no later than12 weeks prior to your departure. When you use thepremium limousine servicesof SIXT ride (Business & First Class). We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. There must be 1 adult per child under two years of age travelling, please adjust your passenger number, To book online please select a maximum of 9 passengers, to book 10 adults or more please call 0344 557 3978. We try to ensure that information contained on this Web site is accurate and up to date. WebVirgin Atlantic policies Conditions of carriage Article 10 Refunds 10.1 Refundable Tickets (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. 3.4. Dont worry if youve missed a payment or just need a little more time to pay; we have options available to help you. The new traveller must ensure that they have their own insurance in line with these Booking Conditions. Register here Changes to website 7. Once your bag arrives at its final destination, in most destinations, we will return it within 24 hours of its arrival, at no cost to you*. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. If thepoints do not show on your account within six weeks,please contact Alamoto claim them back using your 10 digit membership number. If you do not supply the correct credit or debit card billing address and/or cardholder information, your booking will not be confirmed, the issue of your tickets may be delayed and the overall cost of your booking may increase. The person that youve known as John all your life may be called Jack in his passport. This offer cannot be combined with any other offer and is subject to change without notice; all rentals are subject to SIXT standard terms and conditions. Book onlineand enter your Flying Club number under the "Bonus Programme" option. According to Virgin Atlantic flight cancellation policy, you may be able to receive up to 600 (520) per traveller after a Virgin Atlantic cancellation. 1.6. Since Virgin Atlantic Holidays is not responsible for the availability of these outside resources, or their contents, you should direct any concerns regarding any external link to the site administrator or Webmaster of such site. If this situation does occur, we will try to offer you suitable alternative arrangements, where we are able to, of an equivalent or higher standard than those booked and, if the alternative arrangements we make are of a lower quality than those you originally booked, we may provide a price reduction. 7.8. But ATOL protection does not apply to all holiday and travel services listed on this website. From time to time we may offer different fares. You can transfer your booking to another person, who satisfies all the conditions that apply to the booking, by the lead name giving us notice in writing at least 7 days before departure. (One caveat: if you cancel, you will have no travel insurance if you have no other cover. Once the report is filed with us we take all reasonable measures to locate your property and minimise the inconvenience caused. The Contract will come into existence between us when we dispatch the confirmation invoice to the lead name. 11.1. In some cases, any changes made may mean you having to pay for the cancelled arrangements and purchasing new ones at full cost. However, you should always verify the information before acting on it, by calling our Telesales Department or your local travel agent. If the carrier operating your flight is not Virgin Atlantic, please contact that carrier for further details of their Conditions of Carriage. Please contact the Virgin Australia Guest Contact Centre on 13 67 89 if you are calling from within Australia. You will be charged 100% of the price of all part-used components. 1.4. The carrier(s), flight timings and types of aircraft shown in our brochures, on our website and as detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation (which shall not be considered to be a significant change to you booking). Nothing in this Web Site shall constitute an offer to sell any securities and must not be relied upon in relation to any investment dealings. Only one change of departure date, per booking may be permitted, subject to availability. WebYou, or any named member of your party, may cancel your travel arrangements at any time prior to departure (subject to any cancellation charges) but you are only permitted to cancel any individual component part of your travel arrangements providing your remaining Please also see clause 11.1 (Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019). Virgin Atlantic Holidays is not responsible for setting the amount of any deposit required and if you have any queries you should contact the Supplier prior to your departure. Refunds for lost tickets may take longer as we have to ensure they have not been found and used or already refunded. In the event of any discrepancy, please contact us immediately as it may not be possible to make changes or corrections at a later stage, without incurring amendment charges. This is how it now works: Economy Light tickets get a seat allocated at check-in, but passengers may also book a preferred seat for cash in advance if they wish. Where necessary and appropriate overnight accommodation and meals will be provided until the next available flight departs. So wherever you are travelling to, Avis has got you covered. Often passengers holding confirmed reservations and flexible tickets change their plans or don't turn up. 17. 3. They are based on a minimum stay, are non refundable and you cannot subsequently change dates or flights. In the event a refund is paid to you, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy and pay compensation as detailed below, except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above) or because the minimum numbers have not be reached. The good news is that, if you cancel The Platinum Card, you receive a pro-rata fee refund. Remember that the lowest fares have less flexibility. 7.2. Prices exclude any gratuity or service charge that may be payable on board or in advance. 11.2. In addition, you will be required to pay an admin fee of 50 per person and a new deposit per person to secure the new departure date. 10.7. For further information contact the Passport Office on 0300 222 0000. Plus, were always nearby. Up to 10% off worldwide location including all USA locations all year round, 1,000 Flying Clubpoints on leisure rentals, 500 Flying Clubpoints on Corporate rentals, And an additional 100 bonus Virgin points for our own Hertz Gold Plus Reward members, Quote CDP 708870 for European customers and CDP 1040618 for USA customers to get your points, Quote your Flying Club membership number at time of booking, Show your Flying Club membership card on collection of the car. If your flights are cancelled please refer to our flight disruptions page for more information, or refer to your Depending on when you are due to travel, your holiday may beaffectedand well email you to let youknow as least 21 days before travel. WebVirgin Atlantic Partner Hub Policies Refund policy Refund Policy Virgin Atlantic Global Refund Policy All refund transactions for tickets issued are to be managed via your GDS, including calculating, processing and reporting. In the meantime check out our FAQs to see if this can help answer any immediate questions. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given, your booking may be cancelled. 2 weeks before departure. 15.8. Back to My booking About Virgin Atlantic Our story Business as a force for good Media centre Annual reports Careers Support Help and contact Before you book At the airport On Book your Virgin Atlantic flights for departures in 2022and get a car included. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking or with us. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. Please note: If you have booked a cruise, any cancellation will incur additional cancellation charges including those in line with the relevant cruise lines charges. Provide prompt refunds where due 6. Give us a call to speak to our travel experts. accommodation only), the financial protection referred to above does not apply. If a price on our booking confirmation, website, brochures or promotional material is obviously incorrect, a booking made on that price will not be valid and we reserve the right to cancel the booking, unless you wish to pay the correct price. Airport charges and 10.8. If the particular travel services which gave rise to the claim or complaint were provided in compliance with the applicable local laws and standards, the travel services will be treated as having been properly provided. Local Excursions/Activities/Events/ Resort Credits. Failure to obtain an ESTA could result in the passenger being denied boarding by the airline. For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visitwww.gov.uk/travelawareand follow@FCDOtravelGovUKandfacebook.com/fcdotravel. Notifying customers of known delays, cancellations and diversions 3. Instead, your contract will be with the supplier of that Excursion or Locally Booked Excursion and not with us. If you have a complaint whilst on holiday you must immediately notify our local representative and the supplier of the service (s) and complete a report form in resort. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. Alamo Rent A Car, the largest car rental provider to international travellers visiting North America and operating since 1974, is a value-oriented, internationally recognised brand serving the rental needs of airport and downtown leisure travellers. 8.5. You can book online directly with Hertz. Travelplus car hire | Virgin Atlantic Accessibility | Only us and the lead name on the booking shall have any rights to enforce these Booking Conditions. (i) ensure that all people in the booking comply with any and all Covid-19 requirements during the holiday; (ii) ensure that the group takes into account their personal safety whilst in destination so as not to put themselves or others at unnecessary risk including, without limitation, ensuring that the group members; (a) take care when out during the hours of darkness; (b) do not go out alone; (c) do not put themselves in risk situations; (d) are not intoxicated or under the influence of any other illegal or dangerous substances; and (e) are aware of their behaviour and actions in the context of their surroundings. Show your Flying Club membership card on collection of the car. We also reserve the right to carry out random checks in order to minimise credit or debit card fraud. Follow the link for details on how to send us your feedback. We will help everyone that wants to move their holiday. Some Suppliers may require a cash deposit upon check-in for customers who do not have a payment/credit card. In this event, we shall have no further liability to you, nor shall we be liable for any damage, loss, cost or other expense arising out of, or in connection with, the same. WebHow to change or cancel your booking. But ATOL protection does not apply to all holiday and travel services listed on this website. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs. Cancel options - Virgin Atlantic All materials published on this Web Site (including, but not limited to articles, features, photographs, images, illustrations, audio clips and video clips, also known as the "Content") are protected by copyright, trademarks or other intellectual property rights and are owned or controlled by Virgin Atlantic Holidays, or the party credited as the provider of the Content.

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