UPS will generally attempt to deliver a package three times before returning it to the sender. Fees may apply for all types of requests, including packages that are redirected to a UPS location and held for the recipient to pick up. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This includes entering the wrong information when the package was shipped, such as an incorrect street address or zip code. You are solely responsible for making a purchase, based on the information provided on our Service. Unfortunately, it is not possible to change a shipping address after an order has been shipped through UPS. We have updated our list of supported web browsers. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). Events may be postponed or canceled for a variety of reasons. My ticket ID is ****. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. If the tickets were not received then we would now need change your order to Will Call. All ticket prices for events that occur in the United States are stated in U.S. UPS My Choice offers two levels of membership: Basic (free) or Premium (paid). We act on behalf of a seller (our Client) when selling Primary tickets. Violation thereof is grounds for revocation, seizure or cancellation without refund. Yes, UPS does have a live chat feature. Why? You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. Learn more aboutFedEx Delivery Manager. Premium allows you to make unlimited changes to your deliveries at no additional cost. On the first delivery attempt, a shipping label is left at the recipients door. This includes making sure the package was delivered to the address on the package, not some other address that could have been provided. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_27',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_28',165,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0_1');.mobile-leaderboard-1-multi-165{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}If it isnt, you can contact UPS and let them know the package was addressed to you in error. com/help. ****Additional transportation charges may apply if outside original delivery area. Since the tickets were purchased via StubHub and you paid them for the tickets they are responsible for you getting reimbursed. Some shippers restrict the ability to change your delivery. Make sure your friend registers their own wristband. For UPS, you can track the package and update the address from the tracking page. How do I change my delivery? I am disabled veteran and 70 years old and want to have the tickets to donate or sell before hand as I am stressed from the lack of support from AXS. It is not ethical or polite to keep something that was intended for someone else, so the best thing to do is to contact the sender to resolve the issue. This can include changing the delivery address, the delivery date, the delivery method, or any other details related to the customers order delivery. Next to the address you want to remove, click the pencil icon . Please keep in mind that keep in mind that if a false charge back is filed then purchasing ability may be restricted. If you receive someone elses package, the best course of action would be to contact the sender and explain the situation. Both you and the receiver can use the packages tracking number to check the status of the intercept request. Next to the delivery address, click the down arrow . The updated address must be within the same country of origin as the original address, and the package must not have left the facility yet in order for the address to be changed. If the package label has been created, you may need to call UPS customer service to update the address.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-large-leaderboard-2','ezslot_11',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-large-leaderboard-2','ezslot_12',158,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0_1');.large-leaderboard-2-multi-158{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. However, you should contact the sender and let them know about their mistake so that they can re-route or resend the package to the correct address. BBB Business Profiles are subject to change at any time. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). If buyers Payment Method provider does not remit payment, the transaction will be canceled. ******* will also be getting a complaint. So went to check my bank account and I was charge the $42 for the ticket. Enter a transfer amount and select a transfer. Can I change my shipping address after it's been shipped UPS? Click on Delivery Options. If you dont see Delivery Options, the shipper has restricted this option. Ticket Delivery - AXS Help Center **************************************************************************We apologize for the inconvenience. If you are purchasing a resale ticket (i.e. Once you report the wrong delivery, a customer service representative will help resolve the issue by following the UPS Claims Management System guidelines and policies. The availability of tickets is subject to change. I understand your frustration with this matter at this time the only method of delivery available for this event is Will Call. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. A per-order delivery fee may also be assessed, depending on the delivery method. Click on Transfer to Bank. Police will gather the necessary information and investigate the circumstances of the missing parcel in order to determine if it was stolen, or if it was simply delayed, lost or misdirected. Listings are not considered retracted until they have been processed and a system confirmation has been issued. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. You are urged to review all pages displayed during your completion of a purchase. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. By using the Service, you agree to the Privacy Policy and Terms of Use. You must supply the required Payment Method and/or other personal information in order to complete your purchase. By clicking Next, you agree to the AXS.com Terms and Conditions. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. AXS is not responsible for the acts or omissions of any venue or Client. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. Tell the driver where to leave the package. Due to the time frame to the tournament, Im requesting a full refund. I have just made a simple request. How can I check the status of my tickets to see if they have been shipped? AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. Contact the recipient directly, to see if they can return the package (or at least confirm that they have it). If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. AXS was solely the method of delivery in this matter. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. Ticket Delivery . You will then be asked to provide the address you want the package to be delivered to. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). (United Kingdom) After this horrible customer service experience, I'm debating whether I should just take this issue up through my AMEX card and not go to the festival. If you do not receive your tickets by 4/28/23 please email us directly for ticket to be manually sent to you. I have sent the company numerous emails on an approximate date Id receive the tickets on. Holder must possess a ticket to enter the property or venue listed on the ticket. You may be required to provide a signature in order to return the package. Delivery change requested refers to a request from a customer to change the details of their delivery. Required fields are marked *. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I called as soon as I opened the package and saw that there was nothing (other than the paper) inside. terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. Therefore, the ultimate responsibility of a package being delivered to the wrong address lies with the shipper or sender. The tournament is in about four weeks in ********* **. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). You own the money, own the tickets but they restrict your tickets and keep the money. Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. Absolutely ridiculous. I asked for a refund. You can do this through the UPS website or by calling their customer service. E-mail address is required to create an account. You can get monitor and take more control of your shipments with our easy-to-use online tools and resources. Members are charged an additional fee for each confirmed 2-hour delivery window request. You should first check the address label on the package and see if it is the correct recipient. If UPS delivers a package that isnt yours, its important to take the appropriate steps to return the package to the sender. In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. Thank you for contacting AXS. BBB is here to help. Once the package leaves the facility, it will remain en route using the address you initially provided. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. Please be sure when accessing the AXS app you are NOT connected to WiFi. Sign up now. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. 1,669 total complaints in the last 3 years. You can find the number on their website under Contact Us. This can be found on their website, specifically the Help page. Shipping information, if any, is provided at checkout. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. In the event you are hurt or believe there is a security issue, please contact an usher or security personnel immediately. I used the wrong email address for my e-tickets. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. PROPER CONDUCT. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase.We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. We recommend using one of the following browsers to access this site. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. By: Author Olin Wade (Remodel or Move Stuff). AXS.com Purchase Agreement If using the AXS App, click the person icon on the bottom of your screen to access your account info. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. I requested a refund for my ticket due to **** application. International Association of Better Business Bureaus. Total was #****. What are the most common delivery methods? With UPS Delivery Intercept , you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt.With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. We act on your behalf, as seller, when listing or reselling tickets. Select Accept Tickets in the email you received from SeatGeek. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. If the package has already been sent, unfortunately it is not possible to change the address and the sender will need to make arrangements for the package to be returned and re-sent to a different address. Alternatively, you can call UPS customer service at 1-800-742-5877 and request to have your package rerouted. PROMOTION RESTRICTIONS. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. 3. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. Well guide you through the process. Due to the high demand of this event most lines for entry will be long. If a person has already filed a complaint with the post office or carrier that delivered the package, and the investigation has been closed with no success, they may contact the police to report the package as stolen. Selling Tickets Selling Basics, Help and Getting Paid Transfer Tickets Transfer Basics and Help Receive and Use Tickets Ticket Delivery, AXS Mobile ID, and more. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: Enter your tracking number or reference number. We recommend using one of the following browsers for an optimal website experience. Be sure to keep the tracking information of the returned package in case the sender contacts you with any questions. What is Delivery Delay? *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. The ticket is valid only for the event, date, time, and seat location issued. On April 1, 2023, I purchased two tickets from Stubhub for the event for $130.00. 4. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. . If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. You can also submit a Help Request Form on their website at www. Your email address will not be published. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. You can do this through the UPS website or by calling their customer service. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct.

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