But, she paid $3 less than what I paid for the label. I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. shipping. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! To refund a buyer who paid through Depop Payments, follow these steps: To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Tap > tap All sold items. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Offering free shipping is a plus, too, if you want to sell your item faster. Buyer asks for partial refund after 2 weeks : r/Depop - Reddit How to use your eBay earnings to purchase shipping labels. To send a full refund, follow the steps for 'Full refund'. Shipping is a crucial part of finalizing your sale. First, the chance that your package will be lost is very small. 8.5x11 pdf. the wrong address. Here you can discuss all things shipping with other members. So, for the lid, I used 3 lb for ebay to calculate What will happen if they open a case. Depop Returns & Refunds - How to Handle Them - SellerAider I had a similar case recently. moment, Oh, Ship! Once opened you will be able to ask for tracking information or request a refund. Find the transaction you would like to refund > Click "Refund". Solved: Scammed through Depop - PayPal Community More shipping tips from your fellow sellers! The buyer want a refund for a gold watch I sold. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. That Oh, Ship! The content you are looking for has been archived. I edited, re-purchased, wrote in Sharpie too, and sent it on its merry way. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Copyright 1995-2023 eBay Inc. All Rights Reserved. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. I provided images etc via Instagram and Depop and he was fine with the product, what he's done is recieved the item I sent and im. That's not a good reason for the buyer to request a refund. Everything you need to know for your eBay business. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. The buyer wants me to ship it back and is willing to pay the postage. Item was $5 I received $3 and they paid for shipping. Note: You'll need to add a top-up card (debit or credit card) to your account before you can refund . I'll admit, I am in the middle of printing labels, so I haven't had a Depop vs. Vinted: Which Is Better for Buying and Selling Second - MUO If you are issuing a full refund, Click Full Refund and follow the steps on the app. 08-03-2019 Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. They want a refund, luckily I haven't shipped it yet. Does e-Bay provide shipping discounts when buying postage. Now I dont have the money to refund them. of stuff and I do not offer free shipping. Click on the home icon. full sheet of paper. Here you can discuss all things shipping with other members. Any advice?. moment, Oh, Ship! I sold a glass lid. Editing the shipping label by adding one line with an apartment number won't affect Seller Protection. Apr-22-2015 12:43 PM. YAY. The funds were available for withdraw in my paypal so I spent it. Tap on "All Sold Items". To send a partial refund, switch to the 'Partial refund'-tab and type in or . I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved). QUESTION. List Your Items on Depop. screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via a desktop and not the app). I currently have opted in for EIS on all three of my selling accounts. these guys are pretty straightforward. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? Follow these steps when you want to create a Depop listing. More posts from the Depop community. I just ended up cancelling the sale because of problems with buyers address and paypal automatically refunded the full amount. Being fast in sending orders is a good thing. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. 06:10 AM Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. I haven't cancelled a sale in a long time but, can a seller cancel a sale and give a partial refund? Learn more about returns and refunds - Depop help GB Then I relisted it 4 dollars higher to cover partial postage and told the buyer what I did and if they want to buy it again they could. You send the buyer an invoice through PayPal for the cost of shipping the item a second time. my order because shipping was more than they expected. QUESTION. Hey everyone! . No one can fix this. I haven't received my item - Depop help GB Thanks for your submission to r/Depop ! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. When you've received the item - refund the buyer. It is not working. Is there any way Buyer asks for partial refund after 2 weeks. View related content below. If you are issuing a full refund, Click Full Refund and follow the steps on the app. They want a refund, luckily I haven't shipped it yet. How do I do that? It happens from time to time, and it is good customer service to be flexible for our customers and accommodate them when they make an error. Ebay showed and the buyer paid $8.14 for USPS Parcel Select. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Listing Items on the Depop App. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" The next day it was back in MY mailbox. Look below the buyer's address, and you will see an "edit" link. Please search the subreddit before posting to see if the topic has already been discussed. They bought it, I printed the label and their updated correct address printed, and I mailed it back today. What if a buyer wants a refund after I already spent the money - eBay Im a rookie seller One can do a partial refund through PayPal, but then the seller loses final value fees. Item was $5 I received $3 and they paid for shipping. correct. for insurance or any other add-ons, but the closest I can find has the 608. Through the Depop website. ebay customer service on their facebook page. Or you can take a Sharpie and write the apartment number on the new label. Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. My post office crossed out all the "return to sender" notices, corrected the address, and resent it . Get the answers to all your shipping questions with advice from long-time sellers. How to Refund on Depop? Complete Guide 2023 - After SYBIL Open communication can lead to a swift resolution. How to Cancel Depop Order? Updated Guide 2023 - After SYBIL We need an option to choose between the new packing eBay will consider the messages from the [buyer] in making a determination should there be a problem if the [buyer] wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. Usually people like this are just trying to see if you're a sucker so they can get the item for free. buyer wants refund. When I make a new listing, the item location shows my previous How to use your eBay earnings to purchase shipping labels. keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and Holiday shipping is now in full swing, check out these helpful shipping tips! Tap Continue to review the details > Confirm refund. Listing is fairly easy on Depop. Select Selling > Refund Depop fee. I A strong shipping strategy is key for a successful holiday. Use tracked shipping labels. And how do I charge them postage through paypal or ebay? The other day I noticed - . How do I do that? The new packing slip format is too large for small packages and wastes a Welcome to the Shipping board! But they don't have to disrupt your businessor your profits. Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your . How do I do a resend on a returned package? - edited Repeated violations will result in a ban. Meet-in-person transactions. First, ask the buyer to return the item with tracked shipping. So you have a label printer, and it features wireless printing. New episodes weekly! First time this has happened to me. When a buyer has provided the incorrect address at checkout, we recommend that you cancel the transaction and have them purchase again. It's doubtful that they'd take the time and effort to open a case with PayPal, but it's smarter to take that chance and not refund them, because at least you have a fighting . Posted by 4 days ago. zip code and city. Thank you! Customer Recieved Item and Wants a Refund Too? If I reprint a label, it will print the same wrong address. The phone did not arrive after 2 days even though the seller said they'd send it next day . check exactly what you bought when shipping an item. Holiday shipping is now in full swing, check out these helpful shipping tips! Scammed through Depop. Tap on "All Sold Items". The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. If you are issuing a partial refund, Click Partial . tracking#9405508205496706906278I has already shipped on other migrated to EIS, we continue to respect any country exclusions the I am totally lost. can anyone help? Since I am a fairly new seller - used to sell yrs ago - I listed a bunch Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. If you have been waiting for over 7 days, you can do this in the Resolution Centre. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Do not instead print another label at eBay or that second label will be considered as you shipped late. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. How do I go about refunds? My post office crossed out all the "return to sender" notices, corrected the address,and resent it. I had one come back not too long ago for the same reason. and our seller has cancelled i was winning bidder on a (2nd time listed) item. I really don't want to lose money, Scan this QR code to download the app now. Buyer wants a refund?? : r/Depop - Reddit Ask your post office if they will allow you to hand-write the apartment number and resend it for you. when looking at my active listing page that one of the items had FREE in item sold yesterday and the buyer selected usps parcel select for 5. Read our guide on Depop Payments disputes. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. I think it said 0 Cookie Notice Find the transaction you would like to refund > Click "Refund". Seller Center has answers you can trust for all your selling questions. Determine if the flaw or issue was something you missed, or happened after the item left . We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Posted by 6 minutes ago. REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. Read more about Klarna as a Buyer. Oh, Ship! I put in the *correct* box size and weight when I listed an item. How to Sell on Depop - A Beginner's Guide - shift4shop Welcome to the Shipping board! Make sure you know what you can ship and what you cant to avoid delays and fines. FedExThanks a lot. Will I have to pay the full $5 back to them when I only received $3 from taxes? If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. But experience has shown But they don't have to disrupt your businessor your profits. Then . I can change it manually, but I shouldn't have to. 3. Click on the home icon. How to Handle Depop Returns and Refunds - blog.vendoo.co There used to be a way - sales record or something - that you could By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. There are two ways to list items on Depop: Using the Depop app. Click on the home icon. Returns happen. Once you've issued a full refund, simply fill out our contact form to get the Depop fee refunded. is that really to cancel it? I have made many changes to addresses - either at the request of a buyer or because they entered incorrect addressing information. The buyer wants me to ship it back and is willing to pay the postage. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Vote. We've received a response from our Shipping team regarding Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. excluded Countries when shipping with EIS: "After a seller has been

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