This site is protected by reCAPTCHA and the Google. After waiting almost 3 painful weeks for my sneakers to arrive from Nike/Fedex I ultimately decided to cut the string of remaining hope. Yes, the Nike return policy covers worn shoes for returns. However, Nike is now facing allegations that it is responsible for stolen packages. Customers should contact Nike Customer Service to start the claim process and receive the appropriate compensation. Amazon.com also offers an alternative to home delivery. There should be no torn or worn to the original condition. This may include a police report, tracking information, or other evidence. The issue has led to multiple petitions from sneakerheads over the years calling for Nike to remove the "Just Do It" tape from its packaging. Firsov also received a 15% discount after calling Nike customer service and asking for it. If Nike is unable to issue a refund, customers may be able to recoup some of their losses by filing an insurance claim with the carrier. A2: After a customer has reported a stolen package to Nike Customer Service, it typically takes between 7-10 business days for the claim to be processed and the customer to receive a refund or replacement. Cookie Notice Social distancing is maintained and they limited the traffic at the store. Become a Nike Member for the best products, inspiration and stories in sport. File a complaint, or follow up on one. You will need to learn how to return those types of purchases. Firsov's petition calls for Nike to stop using the "Just Do It" tape on its packaging and to offer customers who have pairs stolen a "golden ticket," guaranteeing them a purchase on a future SNKRS app drop. He said he didn't receive a delivery confirmation email from Nike until the day after. They help to make the bag and checkout process possible as well as assisting in security issues and conforming to regulations. Save my name, email, and website in this browser for the next time I comment. Nike did not return Insider's request for comment. No, unfortunately Nike does not refund stolen packages. She was tracking her package and it said it was being delivered, time went by and she never received it so she was refunded but we're sure the package was stolen . If they are not able to find the package, they may reimburse you for the value of the package. The short answer is yes, Nike will typically refund orders that have been confirmed stolen. The customer will then be issued a full refund or a replacement product, depending on the customers preference. However, it is important to note that this timeframe may vary depending on the specific circumstances of the claim. Many people are outraged by Nikes response, and feel that the company should be doing more to protect its customers. There are two ways customers can make their return requests under Nike return policy. There are many security cameras on the market, like Ring Video Doorbell. De-selecting these cookies may result in poorly tailored recommendations and slow site performance. Nike is one of the largest and most popular brands in the world. Did you know your package can be delivered to your neighborhood Walgreens, FedEx Office, or select Dollar General and grocery store locations? Some of our partners may process your data as a part of their legitimate business interest without asking for consent. The consent submitted will only be used for data processing originating from this website. Answer: No, refunds are not issued immediately after a stolen package is reported. If it was, then the insurance company is responsible for reimbursing you for the value of the package. You must have been so lonely and cold in the wild. So who is responsible if your package is stolen? Learn more about redirecting packages. Firsov is not alone. Required fields are marked *. Place your item back in the shipping box. Here, you would learn everything about Nike returns, exchanges, and all the necessary conditions for an easy refund of your money. Once the police have been contacted, customers can contact Nikes customer service department to initiate a refund. These cookies are required for basic site functionality and are therefore always enabled. If you have shipped a package via Nike and it has gone missing, you may be wondering what you can do to recover your item. Its an unfortunate reality that online shopping can come with the added insecurity of packages being stolen before they reach the customer. You will have to keep these important points in your mind because if not then you will break their terms and conditions. In some cases, these cookies involve the processing of your personal data. Instead of adding a shipping address at checkout, designate delivery to an Amazon Locker. You can decide when, where, and how you receive packages that are being shipped to your home. 4. How do you keep your packages safe, and what if you are the victim of a porch pirate? Privacy Policy. The more we shop online, the more packages are delivered to our homes, and the more it happens: Someone stole my package!Here are some things you can do to help keep your packages more secure. Copyright 2023, Sneakersopedia - All Rights Reserved. Yes, Nike does give refunds for stolen packages. Nikes website does not specifically address stolen packages, but the company does have a general returns policy. Advertising cookies (from third parties) collect information to help better tailor advertising to your interests, both within and beyond Nike websites. Nike is one of the worlds leading sporting goods companies, but what happens when your package from Nike is stolen? Nike provides a free return to all their customers. Express return policy or Guitar Center return policy. I hope everyone gets their sneakers safely! However, you will likely need to provide proof that the package was stolen, such as a police report. But some people also believe that too many "W's," or wins, could mean your fortunes will soon change. If you are unsure about the companys return policy, it is always best to contact the retailer directly to find out. Each time I ask for a status of my refund they say I have to wait 5 to 7 working days for a response. Nike put their full efforts into preventing their teammates and the customers and so they remained close for some time. Brian Gibbs founded Refund Retriever in 2006 while running his first eBay-based business and seeing the shortcomings of other shipment auditing companies. "The Nike customer rep I spoke. Here's how to report missing packages from a third-party seller: Sign in to Amazon and click on "Your Orders." Click on the "Amazon Pay" tab on the menu bar at the top of the screen. Registration is fast and free.. All other trademarks and copyrights are the property of their respective owners. Dec 26, 2020. If you have lost your original receipt, then also Nike will accept your return request. If your package is stolen, you may be able to get a refund or replacement from the shipping company. Required fields are marked *. They provided mask covers along with gloves to the employees of the Nike store. In addition to issuing a full refund or a replacement product, Nike may also offer a store credit or a gift card. If your FedEx package is stolen, you may be able to get a refund or replacement. This section will explain those terms and conditions in detail. But Lopez's package never made it to his doorstep. Then FedEx tracking information suddenly read "waiting for carrier. FedEx may give you a refund or replacement for a stolen package, depending on the circumstances. 1. Postal Inspection Service for USPS deliveries. As a shipper, you can investigate other insurance options if you want to reduce the cost of additional coverage. Can I return Nike shoes if I wore them once? This petition starter stood up and took action. If this is the case, the recipient may need to contact their local police department to file a report. Did you know your package can be delivered to your neighborhood Walgreens, FedEx Office, or select Dollar General and grocery store locations? Nike will be able to help you track your package and resolve any issues. The Nike chat line is available on the Nike website. For one, Nike's customer service relentlessly pushes shoppers to take refunds in the event their package is stolen, several customers Insider spoke to said. For an easy understanding look at our points below. The first thing to consider is whether or not the package was sent with insurance. Some sneakerheads want Nike to change how it treats customers who have shoes stolen. David Lopez, a sneakerhead in Portland, Oregon, woke up on August 13 eager to enter the draw for the Travis Scott X Fragment X Air Jordan 1 Low on the Nike SNKRS app. So frustrating. If it appears that your package has been stolen, contact the seller or retailer that sold you the item. No, unfortunately Nike does not refund stolen packages. If you dont have your receipt you will get store credit on the current price of the product. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Wherever or whoever has my lost/stolen shoes are I hope you are in the hands of a owner that shows love and compassion. I explained to them what was going on, and they were just like, 'Oh yeah, we can offer you a refund,'" he said. If a replacement product is requested, the customer will be notified when the replacement product is available. While Nike refunds the purchase of the shoes there is no consolation for losing a pair that cannot be replaced and a pair that the cu Start your claim now, and you can add more documentation later. UPS has varying policies for lost or stolen packages for local and international shipments, unlike other couriers. When they are open, they try to keep full safety for their customers and thus the orders might get delayed for this reason. By now you must be well informed about the Nike Return policy and also its customer-friendly refund and exchange policy. How long will it take Nike to refund my money? Called Nike and asked for a refund today. They say that customers should be careful when ordering items online, and should not rely on the shipping company to protect their packages. To name a few more specific best practices: Always submit the buyers statement of loss/damage AND the invoice at the time the claim is filed If the claim is for a damaged item, make sure either the shipper or recipient holds onto the package until the claim is resolved Use U-PICs 24/7 Claim Status page to monitor the progress of your claim, Brian Gibbs | President of Refund Retriever. Delivery instructions will apply to all packages, not just yours, delivered to your home. Unfortunately, sometimes packages are stolen or go missing. The shoe was coveted by both members of the sneaker community and resellers. Did you know you can give us specific delivery instructions? It's an unfortunate reality that online shopping can come with the added insecurity of packages being stolen before they reach the customer. In order to retrieve your packages, present a government-issued photo ID where the last name and full address on the ID match that on the box. When you contact Nike, be sure to provide them with your order number, as well as your name and shipping address. Open an account to save 30% off FedEx Express, access time-saving tools, and more! FedEx, UPS, and USPS all offer additional declared value coverage, with the first two carriers providing up to $100 of free coverage included with ground and express services. These include: Answer: Yes, Nike does give refunds for stolen packages. The company has also stated that it is not responsible for the actions of third-party shipping companies. Nike automatically refunded Firsov for his purchase after FedEx deemed the package "damaged." The latest was created by the Philadelphia customer Dennis Firsov in August after his Travis Scott Jordan 1 Lows were stolen. Yes, Nike does give refunds for stolen packages. Others argue that Nike is not responsible for the thefts, and that the customers are simply not taking proper precautions. How long does it take for Nike to refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You might not feel it is fair, but they cannot provide the return to every type of product. Step 3: Contact the seller or retailer. No matter the neighborhood, theives has cars, in your case bikes and they ride around. Specify a preferred location, Did you know we can hold all your deliveries for up to two weeksfor free? You wont be able to return for a refund. You only have 14 days to return your AppleCare+ and Apple Watch Nike if you want to request a refund. Lets get this resolved ASAP. These include cookies that allow you to be remembered as you explore the site within a single session or, if you request, from session to session. You should contact the courier to report and claim UPS stolen package 24 hours after the expected delivery date. However it is not fair when the shoes never arrive and no further action is taken by Nike beyond issuing a refund. Over the next few weeks, social media was flooded with posts from Nike customers complaining about lost packages containing the Travis Scott shoes and pairs of the Off-White x Nike Dunk Low "The 50" Collection that Nike released on August 9. Tracking your package and being home when it is estimated to arrive. These cookies allow us to improve the sites functionality by tracking usage on the website. If your package was shipped and delivered by USPS, but it's missing, you'll need to file a claim regardless. I was trying to talk to a lot of people, even the CEO," Lopez said. Deranged_Sole . Answer: Yes, Nike does offer other options for customers who have had packages stolen. Nike encourages customers to take a trial run to make sure they are comfortable. A report from August Home Inc found nearly 11 million U.S. homeowners have had a package stolen within the past year. HeroInScrubs said: One of my relatives recently had her Nike package stolen by the delivery driver and when she called them, Nike ended up refunding her her money. Checking trustpilot I see that I was not the only one to be scammed: https://ch.trustpilot.com/review/www.nike.com?page=1 1 12 Related Topics Nike Sneakers Fashion Streetwear Athleisure Shoe By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Our form makes it easy to send essential info and upload supporting docs/photos. Once the customers claim is verified, the refund or replacement product will be issued. "I saw my screen pop up with the 'Got 'em,' and I was like, 'Let's go!" Some have even called for a boycott of Nike products. Does Nike Refund Stolen Packages? "If somebody knows they can get a pair of Jordans and resell them for $500, $800, and over $1,000 for a Travis Scott pair, you're going to have incredible surges in demand," Tom Nikic, senior equity research analyst of apparel and footwear at Wedbush Securities, told Insider. If your item was sold and shipped by Amazon, you can go through their customer service to try for a refund or replacement. The next thing you should do is contact the sender of the packages. So if your package is stolen, make sure to file a claim with the insurance company or the shipping company as soon as possible. If your package was successfully delivered and then stolen from your porch, you have a couple of options. Here is All About It [Updated]. Which will mean your return request will be canceled. Sam Cooke once sang that a change gon' come. Nike now finds itself struggling with its role in the hypebeast culture that it helped create. De-selecting these cookies may result in you seeing advertising that is not as relevant to you, not being able to link effectively to Facebook, Twitter or other social networks, and/or not being allowed to share content on social media. P.S. To get more information about these cookies and the processing of your personal data, check our Privacy & Cookie Policy. But it has done little to prevent sneaker theft for those lucky enough to score a pair, customers said. Guide to Use SNAP Benefits for Eligible Items, Does Publix Take EBT? Specify a preferred location you want packages delivered (at a side door, front door, or garage, for example). You may also give them a call at 1-800-806-6453 for exchanges on online orders. This number can be found on your shipping confirmation email or on your Nike account. #10. If you have home or renters insurance you may be able to file a claim to get partially reimbursed for the stolen goods. Once you have the order number, you can contact Nike customer service by phone, email, or chat. Take heed. Porch Pirates will closely follow a delivery truck and take the merchandise as soon as the driver is out of sight. For each shipment, we'll send you a shipping confirmation email with the carrier tracking number and a link to track the shipment. The best practices for filing a claim are to provide all required documents when the claim has been filed. The coverage is limited, so check with your credit card company for specifics. They were like, 'We don't have any more,'" Firsov said. Called Nike and asked for a refund today. Charges have been laid against a Memphis woman who confessed to stealing Nike products to the value of $60,000 from the warehouse she worked at. In conclusion, Nike does not typically provide refunds for stolen packages, as they do not have control of the shipment outside of their own delivery service. Having your package delivered to an alternate address. Our form makes it easy to send essential info and upload supporting docs/photos. Nike asks you to accept cookies for performance, social media and advertising purposes. Nike will accept your refund under certain terms and conditions explained in Nike Return Policy. Once your package is delivered to the Amazon Locker, youll receive an e-mail notification with a unique pickup code that includes the address and opening times for your selected Locker location. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. Read more about this. How to keep packages from being stolen The more we shop online, the more packages are delivered to our homes, and the more it happens: "Someone stole my package!" Here are some things you can do to help keep your packages more secure. "And I'm like, no, no, no, I don't want a refund. The easiest way to make your return is to go to the shop and make your return. Retailing at $180, the Off-White Dunks resell for about $500 on the online marketplace StockX. The customer's credit card provider may offer purchase protection services that will refund the cost of a stolen purchase. All rights reserved. How long it takes for Nike to process your refund and send you your money back depends on a few factors, such as the type of product you bought and the refund method you choose. Does Kroger Take EBT? Its important for customers to know what their options are should their purchased item be stolen, so in this article, well be exploring the question: Does Nike refund stolen packages? Nike also offers customers a variety of tips and tricks to help prevent package theft. As one of the world's most popular online retailers, Nike knows this all too well. If the address on the ID doesnt match the address on the package, bring proof of residency that matches the address on the package (like a current utility bill). With the recent explosion of coveted sneaker releases through Nike SNKRS app, countless pairs of sought after Nikes never arrive to the customers when shipped via FedEx, especially during hyped releases like the recent OFF WHITE Dunks and Travis Scott Jordan 1 Lows. A5: Yes, customers can take steps to reduce the risk of their package being stolen. If the package is confirmed stolen, Nike will likely replace the order with no additional cost to you. Become a Nike Member for the best products, inspiration and stories in sport. If you carry your original receipt you will get your refund back the same way you purchased it. Winners of SNKRS Draws are rarely lucky enough to have an opportunity to purchase the shoes only to have their happiness robbed when FedEx informs them their package is lost, damaged, or realistically stolen in transit.

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