For the best experience on our site, be sure to turn on Javascript in your browser. The returned mower can have signs of being used, but needs to be clean, free of debris, stains and But nobody mentioned anything to me when I first set this up. The EGO 56V Lithium-Ion mower has the following features and specifications: Self-Propelled Torque of Gas Up to 60 Minute Run-Time with 7.5Ah 56 Volt ARC Lithium Battery Rapid Charger: Charges. Be the first to know about new products and innovations. Email: support@egopowerplus.co.nz. Details; Allow Cookies; Disallow Cookies EGO 56-volt lithium-ion outdoor power equipment delivers the power and performance of petrol without the noise,. '&l='+l:'';j.async=tru e;j.src= Takes all of 3 minutes. Lowe's gives you 60 days. Where a valid it's cool that you bought them before the batteries were covered by a warranty, but that's not actually relevant to my situation. xmlHttp.send('{"store_id":"1002008445","timezone_offset":"0","timestamp":"2023-05-02T02:22:33.70941700Z","visit_id":"2679c53a-07f4-4a2f-abaf-ae6b9e4f55f8","channel_id":1}'); How about answering the phone ! console.error('Failed to load polyfill script ' + src); Check out EGOs incredible new Z6 Zero Turn Riding Mower. var BCData = {"csrf_token":"d1c8e713bfe2bf97c3928838c93963a6323f860b979e1a04c7709379532c8fc2"}; Spring 2023 (about 3 months later) both batteries were dead. Please click on link to order spare parts for your EGO product, Chervon Australia Pty Ltd ABN 36 165 077 501 and Chervon New Zealand Subsidiary Ltd NZBN 9429049277616 (Chervon) warrants to the original domestic purchaser that this product will be free from defects in And then why the heck did HD ship the item two states away instead of the 15 miles to the other store? ago HotSarcasm More posts you may like r/BMWi3 Join View Product View All Products EGO Owner Resources When requesting warranty service, you must present the original dated sales receipt. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. What would you like to do? Then I did leave a message that they did not return. First, know that you can return the mower to where you bought it. Our batteries and chargers are backed by an Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). Experience With EGO (Lawn Tools) Customer Support & Warranty. I loved the EGO lawnmower I purchased, at first. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. I bought a snow thrower in the fall and when the base plate shattered the first time I used it. I got ahold of them( finally) and was told to send copy of sales receipt to a sight that would be emailed to me. This company obviously doesn't care about customer support ! Ph Australia; 1300 000 346. T.T.1 second agoI'm careful to read the directions & take good care of my lawn equipment. EGO Power+ Outdoor Power Equipment and Portable Power Products. Click OK to update your details. Very bad service , snowblower blower bearing issue , the customer service coach told me to wait for the parts to come from Asia with no ETA had to shovel instead of using the Ego. Spare Parts Portal End User (AU) Please click on link to order spare parts for your EGO product Warranty Policy Warranty Policy For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage. When my battery dies, I will park the mower and go with gas. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. f=d.getElementsByTagName(s)[0], For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. 3178. JavaScript seems to be disabled in your browser. Best EGO Lawn Mower Reviews 2023 - Pro Tool Reviews If you register your product, well have your information on file when you call us with a question, making the process even easier for you. JavaScript seems to be disabled in your browser. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. PDF WARRANTY - Lowe's EGO Warranty EGO will offer warranties of five years on mower parts and three years on the battery. This time they did ship them. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. The mower must be returned no later After multiple tortuous calls to customer service they finally agreed to replace them. We stand behind our products, so please call with any concerns or questions. Try this for an hour. For the best experience on our site, be sure to turn on Javascript in your browser. Don't buy their products. First time it was over 3 hours later when they called back and I had to leave home in the interim so they couldnt help me without access to the product. 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers. The store will not work correctly when cookies are disabled. support@egopowerplus.com.auPh New Zealand; 0508 000 346. $560 down the drain when you buy the 650 ego blower stay far away from any product from EGO. Customer Service is TERRIBLE! The store will not work correctly when cookies are disabled. Please click on link to raise a new warranty claim, Please click on link to raise a new warranty claim or to track an existing claim. xmlHttp.setRequestHeader('Content-Type', 'application/json'); This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. They do not stand behind their products. Really !!! 5 Kingston Park Court, Knoxfield, Victoria, Australia, 3180 ACN 004 881 145 ABN 76 004 881 145 Email: csc@stihl.com.au Telephone: 1300 366 665 Warranty means this warranty. Warranty for commercial use is 1 Here I am.7-8 weeks later.without a lawn mower. For some reason he asked for the serial number of the charger that came with it. If you do not allow these, then some or all of these functions may not work properly. EGO LM2000E | ProductReview.com.au With a nationwide network of EGO approved service dealers, youre never too far from the support you need. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. The competitor is located in Australia; The following exclusions apply; . This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. I asked if she was calling to help me and she replied You havent said anything. View Details. Defective product will receive free repair. I will never buy one of their products again. EGO tools are the ideal choice for tradies, builders, and DIYers who want exceptional and reliable tools that will stand the test of time. Check out EGOs incredible new Z6 Zero Turn Riding Mower. Find out how we combat fake reviews. Barry Humphries, Australian comedian best known for alter-ego - CNN Just add a reminder to call Ego a few months before that three year warranty is up in case you're having issues. The warranty applies to purchases made from authorised EGO Dealers, which can be confirmed on the Get your questions answered, share your ideas and feedback and give back by helping others. Email: window.consentManagerStoreConfig = function () { return {"storeName":"EGO POWER","privacyPolicyUrl":"","writeKey":null,"improvedConsentManagerEnabled":true}; }; The Commercial Series Product Warranty for commercial users is 2 years for product, backpack battery(BAX1501) and commercial charger(CHX5500E). ","consent_manager.data_categories_table":"The table below outlines how we use this data by category. EGO tools are backed by an industry leading 5-year warranty. Date of experience: 02 January 2023 PB Peter B 1 review AU 27 Jan 2023 Batteries are garbage Whoever is in quality control needs to be checked on. if (!browserSupportsAllFeatures()) { If you already registered an EGO product, you can log into your account and view your warranty details. The battery & charger are kept in my house when the weather is cold. LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is warranted against defects in material or workmanship. Defective products abound. Spent $289.97 at Lowes for the string trimmer only to find out that the battery and charger were left out of the box. This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. var js = document.createElement('script'); }; Were so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. * For defects caused by material or manufacturing fault. Waited two weeks, had to call back again, and no one had done anything. The replacement product or part or repaired product will be made available for your collection at an address nominated by Chervon. than 30 days after the date of purchase. Battery works as expected until warranty runs out. Don't waste your money. The refund excludes any postage, handling or transportation costs. Cannot find a repair place nor can Ego find one. Their board of directors should try calling the help line and see what customers deal with. This deposit is refundable when the repair service is deemed to be covered under warranty. No way to text/ email them. EGO kits and accessories offer a wide range of attachments including whipper snippers, blowers, brush cutters, and more to help you get the job done. They never answered. ","consent_manager.essential_category":"Essential","consent_manager.esential_purpose":"Essential for the site and any requested services to work, but do not perform any additional or secondary function. ","consent_manager.unsaved_changes":"You have unsaved changes","consent_manager.by_using":"By using our website, you're agreeing to our","consent_manager.agree_on_data_collection":"By using our website, you're agreeing to the collection of data as described in our ","consent_manager.change_preferences":"You can change your preferences at any time","consent_manager.cancel_dialog_title":"Are you sure you want to cancel? && window.fetch Be the first to know about new products and innovations. Thats why all our products are covered by extended warranties* that you can rely on. The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start ': For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered . Call Ego customer service. Check out our library of quick how-to videos. From someone you can hardly understand their dialect, very disheartening and disappointed with no resolution yet for a battery under warranty. We see that youre on the North America site but appear to be outside the U.S. and Canada. My lawn is 40'x30', doesn't take long to mow. Specific warranties apply to the products below: Commercial Tools: LBX6000, BCX3800, STX3800, HTX6500, CSX3000, PPX1000, PSX2500, PTX5100, BHX1001. EGO Power+ will NOT honor 3-year warranty if not purchased through families: ['Karla', 'Roboto', 'Source Sans Pro'] Please allow up to 24 hours for your account to update before redeeming points. You can (slightly) extend this but never charging over 90%, never draining below 10%, and storing the batteries around 50%.. but even that's not gonna change the fact that batteries die. How can you get service if they provide a phone number that they do not answer? Ive never had a a battery go bad from any other manufacturer. Their support was quick to get on the phone and it was painless to create a warranty case. Ego customer service is the worst customer service I have ever experienced in my lifetime!! I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. One dead boy in a nappy. The phone call was quick and painless. Basically no customer service. I had to call into Home Depot every now and then to see what was going on, and all they could tell me was the current status "In transit" "under repair", etc. This offer is non-transferable and applies only to the original purchaser. I recommend against purchasing anything from Ego! Now I will have to spend more hours of my time arguing with their loathsome customer service to get a replacement, there appears to be no fix. Russia's brutal attack on a Ukrainian apartment building was never a fair fight . LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This warranty does not cover parts or consumable accessories subject to wear & tear during use. I have 5 EGO tools and multiple chargers but I only use the Fast Charge model charger for obvious reasons, the charger that came with the string trimmer is the slow charge model. They said to bring it to my nearest Home Depot and it gets sent out to be repaired. Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. That never happened. js.src = src; She hung up on me. j=d.createElement(s),dl=l!='dataLayer'? 2023 Trustpilot A/S. Purchase selected EGO Product(s) in one transaction and receive a FREE item via EGO Redemption. When requesting warranty service, you must present the original dated sales receipt. How about giving a poop about the poor customers who made the bad decision to trust your products ! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Patented battery technology delivers gas power and performance plus longer run times. BEWARE: EGO battery powered tools warranty is a scam. No way of knowing an ETA. Ego should be sending out re-designed replacement units to customers with failed units. That's why all our products are covered by extended warranties* that you can rely on. The price has been fluctuating a bit but still cheaper than other places: the warranty registration was also completed. So I did. var xmlHttp = new XMLHttpRequest(); This has been the most grueling process ever. %%EOF Experience With EGO (Lawn Tools) Customer Support & Warranty ","consent_manager.analytics_category":"Analytics","consent_manager.analytics_purpose":"Provide statistical information on site usage, e.g., web analytics so we can improve this website over time. Be the first to know about new products, innovations, and offers. When bringing your product to the authorized service center, there may be a small deposit that will be required when dropping off your tool. window.consentManagerTranslations = `{"locale":"en","locales":{"consent_manager.data_collection_warning":"en","consent_manager.accept_all_cookies":"en","consent_manager.gdpr_settings":"en","consent_manager.data_collection_preferences":"en","consent_manager.use_data_by_cookies":"en","consent_manager.data_categories_table":"en","consent_manager.allow":"en","consent_manager.accept":"en","consent_manager.deny":"en","consent_manager.dismiss":"en","consent_manager.reject_all":"en","consent_manager.category":"en","consent_manager.purpose":"en","consent_manager.functional_category":"en","consent_manager.functional_purpose":"en","consent_manager.analytics_category":"en","consent_manager.analytics_purpose":"en","consent_manager.targeting_category":"en","consent_manager.advertising_category":"en","consent_manager.advertising_purpose":"en","consent_manager.essential_category":"en","consent_manager.esential_purpose":"en","consent_manager.yes":"en","consent_manager.no":"en","consent_manager.not_available":"en","consent_manager.cancel":"en","consent_manager.save":"en","consent_manager.back_to_preferences":"en","consent_manager.close_without_changes":"en","consent_manager.unsaved_changes":"en","consent_manager.by_using":"en","consent_manager.agree_on_data_collection":"en","consent_manager.change_preferences":"en","consent_manager.cancel_dialog_title":"en","consent_manager.privacy_policy":"en","consent_manager.allow_category_tracking":"en","consent_manager.disallow_category_tracking":"en"},"translations":{"consent_manager.data_collection_warning":"We use cookies (and other similar technologies) to collect data to improve your shopping experience. Didn't call me back when promised. Price for another battery (56v/7.5AH) make me think Im dealing with an oil company. An authorised service center will be selected to repair the product according to the stated warranty terms. hVn8>b% or abuse. question or warranty issue, making the process even easier for you. What would you like to do? They don't believe you bought their product by default and have to supply a copy of your original purchase receipt even if you did register it. Chervon New Zealand It essentially just wouldn't start, as if it wasn't receiving any power from the battery (no lights on, etc). They say you have a warranty then give you the run around two supervisors at that! No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. The store will not work correctly when cookies are disabled. What?? Visit eReplacementParts.com to find parts for your EGO tools. 4i%{A7Q~IIL) Y#2d@>D M'W4@x4m@?E4MUF v(E2Qi CL}. What would you like to do? JavaScript seems to be disabled in your browser. Then the entire burden of coordinating, moving the mower by renting a trailer and finding a service center is on you as the customer. Over one hour waits. Husqvarna 5 Year Domestic Warranty Program - All Mower Spares Greenworks vs EGO Lawn Mower Showdown! What's the Better Buy? Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. Your EGO POWER+ Resources Here's where you can see our How-To Videos, get warranty information, contact customer service and register your products. If you register your product, well have your information on file when you call us with a Born in Melbourne, Australia in 1934 . Item serial# cannot be registered legally for 5 yrs warranty because to protect AU consumers, Ego Power+ has defaulted the prefix letters of the serial# on AU website when registering new products. 855-346-5656 Date of experience: April 13, 2023 Barry 1 review 5 days ago Customer Service is TERRIBLE After that, they said it would need to be repaired but it's covered under warranty. Fast forward to now (April 2023) and while using the string trimmer it just stopped. So beware if you try to take them up on their "5 year" year warranty. call 1300 000 346 for AU or 0508 000 346 for NZ or lodge a claim via our portal link above. They don't stand behind their product ..Never again am buying EGO. For Z6 specific support, please call 1-877-EGO-ZTRM (1-877-346-9876). EGO Reviews | Read Customer Service Reviews of egopowerplus.com } Any claims other than the right to have the defect rectified as stated in this warranty are excluded. hb```f``c`a`cc@ >r4`` bTva`FPp%K6WU?w%x~ fg`3 ' * Subject to product registration and annual inspection/ servicing. I called back for the third time and am awaiting a call back. All rights reserved. Australian warranty & enquiries, please contact 1300-000-EGO (1300-000-346), New Zealand warranty & enquiries, please contact 0508 000 EGO (0508 000 346). STIHL Warranty Policy | STIHL Australia I've talked to home depot about it, they do nothing. Claims under the warranty must be made within the warranty term. almost 2 months to get a battery to replace one that malfunctioned ( that's a High estimate because when it rains the grass doesn't get mowed till the next week) I only use the battery one hour a week to mow my grass. I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. There was no reply so I said Hello. Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. 3 years warranty without registration. For online customer service requests, please email support@egopowerplus.com.au. Check out our extensive range online and in-store and grab our latest deals and bonus offers. All items listed on the packing list in the user manual of the mower must be Warranty. It's not like it had to be shipped cross country. If you are serious about having the best warranty plan, then you go with EGO. Companies can ask for reviews via automatic invitations. Outdoor Power Equipment Parts & Accessories. Your receipt will be requested upon completion of this registration. Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. One had power, one did not. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. With a nationwide network of EGO approved service dealers, youre never too far from the support you need. to zero turn riding mowers. Called back a second time and did not get through after another hour. Information provided by various external sources. If you are not satisfied with your purchase of an EGO Power+ walk behind Mower in Australia or New Zealand for any reason, you can return it within 30 days from date of purchase for a full refund provided you Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. See Item #3 under their Limited Service Warr https://egopowerplus.com/warranty-policy [deleted] 3 yr. ago Yeah, beware of that too. "Thank you for continuing to hold your call is very important to us, we are doing everything possible to expedite your call". Offer valid from 1st May - 30thJune 2023. Were so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. Barry Humphries, Australian comedian best known for alter-ego Dame Edna Everage, dies aged 89 By Helen Regan, CNN Updated 3:30 AM EDT, Sun April 23, 2023 . In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. What does the charger have to do with anything? Price: $6,999 kit with six 12.0Ah batteries and charger. Chervon Australia Pty Ltd, Unit 14, 5 Kelletts Rd, Rowville, VIC. && window.URLSearchParams 27 0 obj <>/Filter/FlateDecode/ID[<848663B22972AB4F9458285856A132C6>]/Index[14 29]/Info 13 0 R/Length 76/Prev 24527/Root 15 0 R/Size 43/Type/XRef/W[1 2 1]>>stream In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. (function () { Now I like having a cordless lawn mower, but I can buy a good quality gas mower for for less than there batteries and a gas mower runs forever if you take care of it. . This company is truly a joke save your money, energy and time ! Nobody answers customer support unless your lucky. Be the first to know about new products, innovations, and offers. The benefits to you given by this warranty are in ","consent_manager.accept_all_cookies":"Accept All Cookies","consent_manager.gdpr_settings":"Settings","consent_manager.data_collection_preferences":"Website Data Collection Preferences","consent_manager.use_data_by_cookies":" uses data collected by cookies and JavaScript libraries to improve your shopping experience. If you are new here, please review posting/commenting guidelines below. website store locator. Bought mower and battery died after 2 years but they will not replace it because i could not find the orginal receipt. Its here! Claims under the warranty must be made within the warranty term. Claim your profile to access Trustpilots free business tools and connect with customers. EGO tools are backed by an industry leading 5-year warranty. hbbd``b`@`B W Wouldn't take a charge. A case of, "if I knew then what I know now", I never would have bought EGO PRODUCTS! Resources and Support for EGO Owners | EGO - EGO Power Plus ","consent_manager.privacy_policy":"Privacy Policy","consent_manager.allow_category_tracking":"Allow [CATEGORY_NAME] tracking","consent_manager.disallow_category_tracking":"Disallow [CATEGORY_NAME] tracking"}}`; Advertising "5yrs warranty" is false and misleading under AU law! JavaScript seems to be disabled in your browser. So in summary -- The initial call with EGO was very good. This warranty does not cover parts or consumable accessories subject to wear & tear during use. 2 weeks of on hold, nobody answers. The manager at Lowes opened 3 boxes until he finally found one that had the battery and charger.

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