This organization includes my scheduling, paperwork, and more. First, I work in a system, and I respect that. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. I also check what's low and order specialty if it's a fast mover. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. This sounds like a very collaborative workplace. Balancing empathy with honesty is key when communicating bad news. Discuss how you can thrive in this role, even during the most stressful times. I'd be curious to hear if your department had any needs in this area. Therefore, any date prior to 2019 might not be accurate. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". ", "I have the basic procedural skills for this team position. The health systems said they intend to acquire four or five more hospital At the end of the day, many role titles are fluid. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. The purpose of this page is to help you prepare for your job interview. We will re-assess in December, but it seems to be working very well. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. I believe the same concept would be true at Kaiser Permanente, and by working with different individuals to achieve the same goal, patients will be better supported and cared for. For getting a job at Kaiser, the following steps need to be considered- Tips With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. We completed the assignments together and built some conflict resolution skills along the way. I have always been great at working behind the scenes with the result being efficiency for others. "I feel that I am a great problem solver because I'm a strong critical thinker and I'm very resourceful. This could include increasing budgets or improving patient care. Perhaps you use a particular app or software. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. I had two students in my group who could not get along, and they were constantly arguing and causing disruptions to our assignments. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. We are all human with our weaknesses, so don't be afraid to share yours! When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. Some patients need a lot of attention; some want less, and some need boundaries. I was nervous that I was not using the proper equipment during high-exposure risk procedures. Apr. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. I am a competitive individual and enjoy keeping fit. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. Did you consider how leaving AMA would impact his health and well-being? Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. Kaiser+Geisinger: Our take on the formation of Risant Health KP Logo. I used the facts and not emotions to explain the reason for his delay. I know that Kaiser Permanente values quality and compassionate care for all, and I think my personality and values would align well with the organization. Additionally, I would keep lines of communication open with my manager so that each week I understood what needed to be done and what tasks were the highest priority for the team. Any hiring authority should feel comfortable putting you in front of their valued customer base. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. This is a personal and caring approach. it I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. Read our Terms of Use for more information. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. Take a few minutes to tell the interviewer a few things about yourself. The presentation went well, and we got an A, and I think having a positive attitude, committing to our responsibilities, communicating, and collaborating all helped us overcome this challenge. These 8 tips can help you prepare for a safe and healthy summer trip. My ideal environment is organized, collaborative, positive, energetic, and encouraging. Interview questions at Kaiser Permanente Scenarios. What strength do you bring to your job? How would you handle a difficult situation in your job? How do you Tell me about yourself, why are you a good fit for the company, tell me more about your work experience, what is good Job related When I hit my 20's, it was so important to me to learn about other cultures. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. Drives strategic data-informed decisions by consulting with clients to identify and clarify key business needs; developing outcomes and process measures; translating business requirements; determining data/information needs and data collection methods; developing analysis plans; measuring the impact of business decisions on clients, Find a local agent. I had to submit my previous procedural logs and take a test. I'm also very self-reliant, and if there is a problem I'm unsure how to approach, I'm quick to research it and track down the necessary information or person to consult with. The other tools that I would need would be those that I already possess, like communication skills, compassion and empathy, a positive attitude, and a desire to truly serve others. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. In the future, I will like to be a PA and help more people.". Kaiser Permanente to Acquire Geisinger - The New York Times This shows the interviewer that you've done your research and aren't answering vaguely. Have a question or concern? They want to know that your passions align well with what Kaiser Permanente is offering. I discussed with hospital credentialing and became the first PA proctor in our Heath system. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. This Medical School Has An Admission Rate Of Less Than 1 New hires were appreciative of learning one on one. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. I would keep myself organized by utilizing an electronic calendar and OneNote to keep my tasks and priorities highlighted. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. Nice work! ", "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. I would strive to get to know each patient as an individual, respect their values, beliefs and preferences, build a relationship of trust, and promote their best interests. This is one of the reasons I have applied with Kaiser Permanente. Reiterate to your interviewer that you are aware of the stressors that come with this role. I did some volunteering in the past at a local hospital and worked on a slower-paced administrative wing and also in a fast-paced environment in the kitchen, and I didn't dislike or struggle with either. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". Did your team learn how to effectively use PPE and successfully protect themselves and their patients? ", "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. I'm not easily overwhelmed or flustered, so I took a step back and tried to determine why I was feeling stressed, and I realized it was because the expectations of the role were unclear. We wanted to create a resolution with this person. I'm happy to answer any questions you have. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. Discuss with the interviewer what you would expect for compensation if offered this position. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. "Since I am new to healthcare, I do not have any formal experience in this area. 5 tips for the first gynecological exam | Kaiser Permanente It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. I would be empathetic and put myself in their shoes so that I could anticipate how they would feel or what questions they may have. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. What makes you want to give back to your community? I called my manager to explain what I thought had happened and why my drawer was short. Kaiser Permanente, a large California-based health care I understand the need for change and do all I can to support it. I think he appreciated me coming to him one-off and having the courage to have the tough conversation by talking about it openly and in a non-confrontational way. ", "I am happy with what I do as a pharmacy tech. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. "My first job was working at a local gas station while in school, and I was closing out the night shift one evening, and my cash register was short. I'm very outgoing and people-centric, I love serving others through excellent customer service and compassion, and I'm very reliable, having only missed two days of class in my two-year program. I would provide quality care by being proactive to their needs and responsive to their requests while also involving their caregivers or loved ones in their care plan. I believe that, if asked, my colleagues and supervisor would say the same about me. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. Does it help you build trusting relationships with community members? Unfortunately, the sales have shut down. ", "Delivering bad news to a patient is very difficult. We also raise chickens and goats and have a couple of horses as well. It's best that the person knows the reasons why so that they can learn from the experience. I have enrolled myself in an evening/weekend workshop for the next six weeks. Prepare for Kaiser Permanente Assessment Tests - JobTestPrep I would be open and honest in my conversation with them, ensuring I was being clear and to the point and not adding confusion with unnecessary details or fillers. Without the patients returning, business would suffer, so the entire patient experience is critical. Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. ", "Once I was filling a prescription for 90 days 90 tablets. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. ", "If I could expand my expertise in any medical specialty, I would choose anything within primary care. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. Questions and Answers about Kaiser Permanente Kaiser Hiring Process: Job Application, Interviews, and Employment At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. Learn more. I am looking forward to getting into the routine of a career again. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. Interview questions and answer examples and any other content may be used else where on the site. "To be able to provide excellent customer service, I will need the proper training and guidelines to follow so I know what is expected of me. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. There is a balance between allowing normal emotion and allowing it to impact your work. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. In addition to this podcast, I also subscribe to a couple of industry blogs. I work good under stressful situations, and I'm good at resolving patients' problems.". ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. Kaiser Permanente Assessment Test Preparation - 2023 ", "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. We had a lot of concerns with patients not showing up for appointments when expected. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". Truth is always key, so I will be honest and clear when communicating the news. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. Being able to communicate within a team and work together to present a project are skills that will transfer to this role and will allow me to add value to the team immediately. I have trained myself to adapt my communication style, so a patient gets what they need. However, it can inhibit my ability to grow. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. My idea was to talk to users of EHR systems at all levels. Are there shared values that you could also mention? ", "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I will receive an email with the related information any time there is a major headline about the healthcare industry. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. I consider myself to be a strong relationship builder and take pride in my people skills. Maybe you are a pen and paper person. I asked him how things were going at home and work, and he shared a lot of frustrations and problems he was having. We also met the needs of our team by protecting the positive culture we had worked so hard to create. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. ", "I have worked with diverse groups of people most of my career, including my time in college. This is a great start! Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. Each and every employee plays a critical role in the patient care process. For example, a handbook, policy manual, FAQs, internal website, or other internal mechanisms that would allow me to research information if necessary. 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One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. Connect with a Kaiser Permanente Medicare I'm able to effectively communicate by asking questions if I don't understand something or need clarification and also by recapping what I do know or have completed so that everyone is on the same page about the work that has been done. ", "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. But I don't want you to be surprised by the information. I take the time to listen and reflect back to ensure that I am providing the best care possible. These are exactly the steps that an interviewer would be looking for. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. I took these methods and incorporated them into our setting. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. ", "I dislike when there's work politics. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. ", "I have often been complimented on my relationship-building skills. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". ", "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. "I definitely consider myself a compassionate person. Human beings all grow up in different manners and under different philosophies. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. If possible, avoid extreme responses that include speaking negatively of others or naming people. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. I also dislike when the morale of the lab is low. Shower normally the day of your appointment, and wear comfortable clothes that are easy to put on and take off.

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