If it's the white "WholeHome Wi-Fi" disc then it forms part of a Mesh Network with other white Discs, in which case yes, one of the discs must be permanently connected to the router. The hub's administrator password allows you to log in to the device system. Networks are treated as one entity, so you don't have to use many different passwords to connect to them. On the home screen, select More, Your wi-fi network and then Set up new disc. After removing the hub in the third step, you must pair it again and set it up. There's one in your Hub box. You can get better and more reliable wireless network connectivity when giving the BT WiFi disc a proper setup. If you're using Premium Whole Home Wi-Fi, you can't. You are prompted to type the Admin password. You can then use the lan port on the remote disk to connect other devices to your network. 10-07-2020 Then, you connect the Ethernet cable's other end to the BT hub. You can use the ethernet port on the disk to pair it with your hub. This will take you through the setup and suggest the best place for your discs. You'll need to update your wireless devices with the new details. Restart is one of the simple and popular methods to help you solve technological problems. If you live in a house with four bedrooms, you can see up to a 25% speedup thanks to your one disk. 0 Ratings. Hi@JimWooly21 thanks for the update and good to hear all is working ok now. It's a pain having to move it and shift the settee to reconnect each time. Hi, I received a replacement 'Disk' however the pairing problem is still there with the new disk as it was with the old one. These settings can be varied if you first set up the device. Connections are spotty this far from the single router, but the Wi-Fi Disc is now set up specifically to reach further back in the house. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. on How to fix BT WiFi Disc flashing red Complete Steps, Step #1: Double-Check the Discs Location, Step #2: Power Cycle or Restart the BT Smart Hub, Step #3: Run the Complete WiFi Discs Setup Again, Step #4: Pair the Complete WiFi Disc to the Hub Again, Step #5: Set the Complete WiFi Discs Setting From Mode 2 to Mode 1, Step #6: Call ISP if the WIFI Disc is Still Flashing Red, Steve modem WAN flashing red: 6 easy fixes [Actionable Guide], Shaw Modem Flashing Green: 5 Super Easy Tips You Must Try, Xfinity modem blinking green: Common causes & fixes [2022's guide], Modem WAN light blinking red: A Complete fixing guide [updated], BT Disc flashing red: 6 stupid-simple fixing steps [Pocket Tips]. Step 2. BT Hub, BT Voyager and Connected Devices GPL code. The light on the BT Complete Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. So you can check our upcoming post for more details! This is phenomenal. However, one disk of him is sufficient for most properties. 17h39. You wonder what you should look out for when making a BT complete WiFi disc setup. Press the power button on the back of the disc to switch the disc off. The quickest and easiest way is by using the BT Business app. 15h25. Wait until the LED turns purple, blinks blue, and then turns solid blue. Step 3. How to connect a BT Complete Wifi disc? The light flash red and within a few seconds turn solid blue, You can now unplug the disc from the mains and plug it in at your preferred location in your home. This device is a powerful booster supporting you in reaching a reliable and consistent network connection. You can also get full Wi-Fi as part of the BT Halo 3+ package. >. If you encounter any issues, access the BT official website's support team. If you're usingWhole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOff,MediumorHighby tapping the appropriate setting. How to install an add-on disc | BT Whole Home Wi-Fi - YouTube 0:00 / 0:54 How to install an add-on disc | BT Whole Home Wi-Fi BT 33.5K subscribers Subscribe 49 52K views 5 years ago. Everything you need to know about BT WiFi disc. Your first disc will use the Ethernet port to connect to your hub (router). The disc connects to the hub with the strongest signal, and walking around the house increases the signal from the hub, greatly reducing the chances of hitting an uneven surface. 13-04-2019 If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). Built-in wi-fi technology automatically . First check the Ethernet connection from your hub (router). View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Below are an easy guide allowing you to do this process: BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. You can check the capacity of mode 1 by running a wifi speed test to confirm if it is fast or you have slow Wifi speeds. I am having the same problem. Try moving the disc closer to the one connected directly to your hub (router). Tried resetting the disc several times. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Wonder if any one else has had this problem? We advise against doing this though and suggest contacting us to request an additional Wi-Fi Disc. For more help, see this video on a simple set-up of an extra disc:   Mini Whole Home Wi-Fi add-on disc user guide. Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. The next step is disconnecting the disc from the cable and moving it to a suitable location in your house. on Check the connection between the Openreach modem and the main and turn on the lights before activation. >. This depends mainly on the size of the house but also on factors, including the floor number and if the walls are particularly thick. 19-08-2019 BT is so confident in its claims that, for some reason, if you don't get a wireless connection throughout your house, they can send you two more discs to boost your signal for free. You need the My BT app to find out where to place your discs for the best signal. Getting started with your BT Business products, - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. 19-08-2019 Step 5. Go to your nearest store or order a new shop online for new cables. What's the admin password and why do I need it? This means fiber optic broadband service with full Wi-Fi starts at 39.99 per month. 15h25. 5 Discs work fine, the 6th disc turns blue when wired to the hub but turns red as soon as it is disconnected. For example, if you want a stronger signal upstairs and the hub is on your ground floor, you should place the disc near the upstairs floor or your ground floor ceiling. If you are looking for the best wifi extender for Xfinity, visit our blog for recommendations. The disc uses your existing broadband connection and emits wireless signal devices such as smartphones, tablets, or laptops. Step 6. There's one . Only by factory resetting all three in that order did everything work together. 10-07-2020 Use a needle or paper clip to press the factory reset button for about one second. Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. Thanks for making and sharing it! Thanks. You must connect them with an Ethernet cable through another disc. After a couple of minutes it will turn solid blue You can now unplug the Ethernet cable. Follow the simple steps below to set up Smart Hub 2: Step 1. Turn your Wi-Fi Disc on Plug in your Wi-Fi Disc next to your Business Smart Hub 2. If you find your wi-fi blind spot isn't quite covered, try moving your Wi-Fi Disc further away from your BT Business Smart Hub 2. Using an Ethernet cable, you may connect more than one disc to your wireless router if you use Mini Whole Home WiFi or Whole Home WiFi. Hi, you can follow these steps:- Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc- The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes- You can now unplug the cable. Full Wi-Fi only works with BT Smart Hub 2. The best way to connect the hub and disc is to follow the instructions in the My BT app. on Go to your hub's settings in the My BT app and choose Update wireless network. Press POWER on the device again to turn the hub on. This is the process to pair them without the app. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc. Ordered a Hybrid Connect device? It helps you easily update the hub, wireless network, and disc LED status. 27-03-2019 Try restarting your Whole Home Wi-Fi. Do BT Wi-Fi Discs work with other routers? Ihad the same problem as Jim. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. You can still set up your Wi-Fi Disc without it. 15h36. The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. We offer you a detailed step to help you set up BT disc quickly without hassle. Do you find it difficult to set up the disc? Go to Advanced Settings and choose Wireless. . A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. If you are not the mobile account owner, you must ask the original owner to provide another ID for your account portion. For further troubleshooting and support see What does the orange LED on the disc mean? The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. Ask questions and share tips with other people 24 hours a day. You can do this from the Settings menu or manually turn each disc off then on. The disc range also depends on its working surroundings and location. Select the Begin Location Test option by tapping it. Step #2: Power Cycle or Restart the BT Smart Hub. BT Complete Wi-Fi may suit BT Broadband customers living in large homes, cottages, or old townhouses. If you have BT's Complete Wi-Fi service (the black discs) this app won't work for you, download the My BT app to set it up. Does the disc have to connect via ethernet? While keeping the Ethernet connection back to the router, you can also put the disc farther from the hub. I have several devices connected to this switch and they all work just fine. Step 2. BT WiFi is for users who must put up with patchy WiFi spots. The app will indicate a poor location by shining the yellow light. In the My BT app, go to Hub settings and select Update Wireless Network. Lastly, you will search and scan the My BT QR code. Wait for the color to switch to solid blue and turn off the device. 3. Press this button and wait until all lights are off, Step 3. How do I change the name of my wireless network? 1. The light on your disc will turn red wait until it turns solid blue again before continuing. If you've got Cloud Voice Express you'll need to set it up: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. 29-01-2019 The LED will flash blue slowly. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. Step 3. 15h30. A blue light lets you know the disc is in the best location. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). 20h48, No, It's a Wi-Fi disc, it connects to the other disc(s) or Smart Hub 2 wirelessly.Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc(s), on In this case, it means the BT WiFi disk can not be connected to the network. I'm sure I saw in the app or on the router homescreen that it can be done using the WPS button, but I can't find it again. You also consider some methods to keep the disc safe. Remove the disc and insert it where you want. Do not use it if it is damaged to prevent danger. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. Set Up the BT Wi-Fi Disc via the Ethernet Cable BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. Set up the BT disc through an Ethernet cable. What is Complete Wi-Fi and how do I get started? The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. on BT WiFi works via a Wi-Fi Disk combination and Smart Hub 2. Plug your Wi-Fi Disc into a power socket and turn it on. Then you can get connected and online straight away without your broadband being activated. Contact BTs ISP if you still see the red light. This will guide you through the set-up and suggest the best location for your disc. I received my package today and saw the ethernet port on the back of the disc along with the instructions stating to connect the ethernet cable. on If you're still having problems, use our online troubleshooter. What does the red light mean on the BT Complete WiFi Disc? How to set up your Complete Wi-fi Disc Watch on Set up a BT ID Download the My BT app Set up your Smart Hub 2 Connect your Smart Hub 2 and Wi-Fi disc Where should I put my Wi-Fi disc? But if you cant move it, dont worry, your disc will work OK. Ask for support from BT team if you have issues. If it shows blue light, the location it tells you is excellent. Here are detailed steps for restarting the hub: Step 1. Also, placing it in a ventilated room more often is best. This is similar, but without using the BT Smart Hub 2. You may want to adjust the position after set-up if your speeds are slow. Step 5. You'll need to set up a BT ID to access the My BT app. You'll need to update your wireless devices with the new details. I'm sorry to see you're having problems with your complete wifi disc. Step 4. Again the light will turn a solid blue. 11-07-2020 If you don't already know, try walking around with your phone or a laptop to check the strength of your wi-fi signal. 20h47. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. This is a must-have device if you face speed problems anywhere in your house. In this first step, you access the My BT app to double-check the most proper location you can set up the BT WiFi Disc. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. Press and hold Factory Reset at the hubs back to factory reset the device, Step 4. Try moving the disc closer to the one connected directly to your hub (router). Switch the modem to prevent it from interrupting while receiving messages or calls after activation. on Using an extender will still provide you with a faster-than-average Internet connection at home. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. When pairing is finished the light on your disc will turn solid blue this can take up to five minutes. Ask questions and share tips with other people 24 hours a day. Black discs are just compatible with the BT Smart Hub 2 and will not work with non-BT service suppliers. If you can't cover all your blind spots with one Wi-Fi Disc you can contact us to request another. On the other discs you can use the Ethernet port to connect other wired devices to the network. Remove My BT app and BT Whole Home WiFi on your device, Step 3. The quickest and easiest way is by using the BT Business app. You can now unplug the cable. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. I can't install an add-on disc. Had to factory reset the Smart Hub 2, then factory reset the first dsic (which was paired successfully originally), and then reset the second disc (which was the one causing the issues). Plug in your Wi-Fi Disc next to your Business Smart Hub 2. You own a good internet connection and the network is working fine, A connection is established, but the Wi-Fi signal is not optimal. Add the new network name or password. The extension will typically alert you if you are too near or too distant from the router. Please note: for all Whole Home W-Fi models, even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. on Full Wi-Fi discs are unavailable on Sky, Plusnet, EE, Virgin Media, or other popular carriers. Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. The best spot is a clear space off the floor close to a power socket. Now, youve finished learning a step-by-step guide on setting up a BT WiFi disc. On the home screen, selectMore,Your wi-fi networkand thenSet up new disc. I've had my Black Wi-Fi disc working fine, but twice now it has lost connection and turned red. The LED will flash blue slowly. Set the Complete WiFi Disc Setting from mode 2 to mode 1. Take a look at the video and information below about getting set up. Usually this is about halfway between the two devices. Avoid obstructing it with the carpets or blocks. 17-08-2019 Initially when I received the 'Smart Hub 2' and 'Wi-Fi Disk' everything set up with ease. The best spot for your Wi-Fi Disc. Reloaded my personal settings for port forewarding etc then tried to set up my WiFi Disk and it was succesfull. The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, Getting started on the BT Community Forum. 17-09-2019 The best spot is a clear space off the floor close to a power socket. Wait for a text or an email for confirmation once the Full Fibre is activated. Try rebooting the disc, the primary disc and the router. Step 3. on To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. Usually this is about halfway between the two devices. The light will change to flashing red, but will go back to solid blue after a few seconds. Customers of other providers can sign up for BT's equivalent services in the form of Whole Home Wi-Fi. The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, BT Whole Home Wi-Fi FAQs - Benefits and comparisons, BT Whole Home Wi-Fi FAQs - Settings and functions, BT Whole Home Wi-Fi FAQs - System requirements. 19-08-2019 It's aimed at people who have to put up with patchy WiFi spots at home. Step 2. You have an ok wi-fi signal try moving your Wi-Fi Disc closer to your BT Business Smart Hub 2 to make the signal even stronger. on You need to activate it by following the instructions in the email we sent you. I just thought I'd ask if there was an alternative method to restore the connection. What does the orange LED on the disc mean? Connect it with the WAN port on the BT hubs back. 15h29. This will guide you through the set-up and suggest the best location for your disc. If it's the black "Complete Wi-fi" disc, then the ethernet connection is used to pair the disc to the router and can then be dispensed with. My BT app has been intelligently updated to be your perfect Wi-Fi companion. @hallsworthb Sorry about that, did you try to pair them using the MyBT app first? Step 5. I have been looking for a resource like this. When your disc light turns blue, unplug the power cable. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc, The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes, You can now unplug the cable. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. The sales rep should really make this clear if so. Alternating Red/Blue flashing (Whole Home Wi-Fi 6 & Premium only), Disc connected but unable to communicate with the primary disc. The BT Wi-Fi Disc is a device with a small size and round shape placed anywhere in your workplace or house to generate a wireless network. Re: Does BT Wifi disc require a physical ethernet connection to work? The light will change to flashing red, but will go back to solid blue after a few seconds, Unplug the disc from the mains and plug it in at the preferred location. Learn about the 4G Mini Hub for BT Halo customers, Using the 4G Mini Hub for BT Halo customers. Setup Complete Wi-Fi (Black disc) without cable? Yes, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). Besides, keep the BT disc away from other electrical devices. Step 1. On the home screen, select. 30-03-2019 You will see the question, what does your home look like?. Wait a few seconds for the completed connection. Simply plug a network cable into the back of your BT Smart Hub 2 into one of the 4 Yellow Lan ports and the other end into the yellow port on the rear of the disc. Do not use it if it is damaged to prevent danger. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. gibbylinks. Initially with the ethernet cable attached the hub light turns to a constant blue after a few minutes but when I disconnect the ethernet cable the light turns to a flashing red after a couple of seconds and remains a flashing red. Step 4. The following simple steps will help you switch the mode 2 set to mode 1: Step 1. 31-03-2019 19-08-2019 Depending on where you live, you can type "My BT" to 81192 and wait for a download link from the company. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. on Step 5. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. No action required - it takes approximately 60 seconds to fully turn on. For more help, see this video on a simple set-up of an extra disc:   Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. You need to find a stand to hold the disc on because placing the device directly on the ground can damage the internet connection. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Wait until the disc has cooled down before turning back on. As I posted I have had the disc working twice, but having to bring it down and connect it to the router every time it loses connection is a bind. You can use the ethernet port on the disk to pair it with your hub. After a minute or two the light on your Wi-Fi Disc will stop flashing red and turn either solid blue or orange. Plug one of the Ethernet cable's ends into the yellow port on the hub's back and the other end into the disc's yellow port. Running the WiFi Discs setup again is the next step you need to take. You'll need to set up a BT ID to access the My BT app. If you followed the above steps but still see the BT disc flashing red light, contact BT internet service provider. However, it's a good idea to check with your current provider first to see if there's a fix for poor connectivity before enabling the whole house Wi-Fi. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. You may also determine where to put the Wi-Fi disc and check the Wi-Fi signal strength in each location in your house. You can also use the Ethernet ports on these discs for devices such as TVs and printers. This will guide you through the set-up and suggest the best location for your disc. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. It will work through a Wi-Fi Disk combination and BT's Smart Hub 2 to produce a complete 'mesh' network throughout your house. All of this, according to BT, can give you faster connections and the ability to stream HD content in the room. Step 3. on 31-01-2019 Finally, if the first two attempts can not solve the issue, call the number on the BT website. You may want to adjust the position after set-up if your speeds are slow. Problems with Complete Wi-Fi, what do I do? After the Ethernet cable, connect one of its ends to the yellow outlet on your disc's back. However, you can only sign up and get the WiFi warranty if it is a BT Fiber Broadband customer using the Hub 2 router. I have gone through the set up procedure multiple times with the same end results. You can download the My BT app from the App Store or Google Play Store. The Whole Home Wi-Fi range: In a few simple steps, set up and manage your Whole Home Wi-Fi system (sold separately) for amazingly fast, super reliable wi-fi in every room. It is a small and smart booster supporting speeding your internet connection signal up and expanding the network range. This disc can help you solve the internet connection problem because it plays a role as a wireless extender to boost your wireless signal. I have not tried a full reset of the 'SmartHub' as I have quite a few port forwarding rules set and don't want to lose them. Use the disc location checker in the My BT app to find the best location for your disc. You need to activate it by following the instructions in the email we sent you. They are compatible with any hub from different suppliers. Below is the simple instruction to complete this process: Step 1. You can do this from the Settings menu or manually turn each disc off then on. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. The BT WiFi quantity you need depends on your houses size. on Not got the app? I have the same issue, 3 disc pack and 2 disc pack plus One disc (total 6). Alternatively, follow the steps below to connect using an ethernet cable. If you're a new customer, we'll have created your BT ID when you joined. You must also set up Smart Hub 2 for BT disc to get faster. In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. F. ollow the complete guide to double-check the disc's location: Step 1. How do I set up port forwarding on my BT Hub? Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. What's the Admin Password, and Why do I Need it? Step 4. 3. It will support you in monitoring the companys online services while accessing the process.