The FCC is warning consumers about an Emergency Broadband Benefit scam. When eligibility cannot be verified through any of the National Verifiers automated data sources, the consumer can submit eligibility documentation to the Lifeline Support Center, which will initiate a manual review process to determine if the consumer is eligible. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. As a result, eligible consumers may not apply for Lifeline. Lifeline Support Center PO Box 7081 London, KY 40742 Contact your phone or internet company We provide a prepaid mailing label for you to print out and submit with your proof documents. How do I find my enrollment ID for safelink? Charleston, IL 61920-9907, Questions? >i8if;pHnh6/+rm;F3W}4Nz0 Repeat this process for all of your documents. Plan Add-ons Submit Proof Help Center - Q Link Support Center Service providers must send the completed agreement to us along with the information below: The API ID (s) they would like to register for National Verifier API production access. Service providers interested in connecting should keep reading. The SSN document must be one of the following: Prior years state, federal, or Tribal tax return, Current program eligibility or government assistance documentation, Current utility bill (Phone and internet bills, Current income statement such as a paystub, Current retirement/pension statement of benefits, Current unemployment/workers compensation statement of benefits, A notarized letter affirming the consumers identity and alive status. FCC rule change allows more than one free government cell phone per household. That leaves more than $2.7 billion still available to help low-income households get broadband service at a reduced cost, according to an FCC tracker page. If you need to seek approval to participate for multiple providers, you must submit multiple applications. The use of an alternative eligibility verification process is limited to providers that maintain an existing verification process used for their own self-subsidized low-income program or other purpose unrelated to the EBB Program, Affordable Connectivity Program, or similar federal assistance programs. To complete the ISA, please follow the steps below: Step One: Log in to One Portal, continue to NLAD, and access the ISA template under the Reports and Tools section. Privacy Center For all states except Texas, customers will submit this information through the National Verifier website. Make sure it is a valid file type before uploading (PDF, JPG, JPEG, PNG, GIF, BMP, TIF, TIFF). To upload your proof documents by email, follow these simple steps: To help us verify your proof documents more quickly, be sure to put yourenrollment ID in the subject line, and your full name in the body of the email. If you titled your document, you can enter it into your computer's search bar. Elections will be expeditiously reviewed on a rolling basis. National Lifeline Eligibility Verifier - Assurance Wireless Find out if you qualify for Assurance Wireless Apply Now Now Assurance Wireless is part of T-Mobile with T-Mobile Network Experience Coverage. Please try again later. Otherwise, USAC will determine coordinates based on the map. Dania, FL 33004. Choose My Signature. The Infrastructure Act also directed the Commission to effectuate specified changes for the ACP, such as to program eligibility criteria and the program benefit amount, by the effective date, which the Bureau determined to be December 31, 2021. Do not use the options below if the consumer is seeking the enhanced Tribal benefit: To resolve a duplicate address error, consumers must prove they are an independent economic household by submitting aHousehold Worksheet. What if my proof documents are not approved? Here are all of the types we accept: Make sure the proof document you submit fully shows your low income. You can get the EBB discount on your home Internet or cellphone bill only if you sign up. For your convenience, we provide a fax cover sheet for you to print out and submit with your proof documents. Our toll-free fax number is 1-855-837-5465. A. There are two types of errors that a consumer may receive relating to their address. National Lifeline Eligibility Verifier - Assurance Wireless Click Account. Click Check Enrollment Status. You will need to enter your Enrollment ID Number and the last 4 digits of your Social Security Number (SSN). Consumers can make copies or take pictures of the documents using a scanner, copy machine, camera, or smartphone. First, set up an account in CORES by creating a username and password. What proof of government programs do you accept? Step 1: Head to the AirTalk Wireless website at www.airtalkwireless.com . A broadband provider must provide broadband service to end-users, meaning the provider of retail broadband Internet access service must maintain a direct relationship with the customer, must be responsible for dealing with customer complaints, must handle customer billing, and must provide quality of service guarantees to the end-user. The Affordable Connectivity Pilot Programs are meant to increase awareness of and facilitate enrollment in the ACP. If a consumer receives one or more of the errors listed below, they may submit the information under Documentation Required via mail to the Lifeline Support Center or online using the service provider or consumer portal. If you send your documents by fax or mail, please allow 10-15 business days. The National Verifier, not Appalachian Wireless, determines your eligibility to receive ACP. The Bureau provided interim guidance (DA 21-1524) that to enable the orderly transition of the EBB Program to the Affordable Connectivity Program, the Bureau and USAC stopped accepting EBB Program provider participation applications and election notices on December 20, 2021. You will need these to log in. Please note that proof documents sent by mail can take more time to process versus other forms of uploading. )eZauq $Nf@!,4 Y-c^1+T5(aLL! @bHy:iPllh.kqK&.K f2}D%5Ib$QI-tibPgQlQwjGPpT-zzcuBzr(cg3>:{~0)Q0ObNeU(UPqfEdoGHnfUr`20@cJ1`Sc9&HQeR)F]*nnBei|G#{jA7I]x ef hJV"e]#9$!\EY&G! Resolve Application Errors - Universal Service Administrative Company California is a part of the National Verifier December 20, 2019 launch group, which soft launched on December 20, 2019, along with the other two NLAD opt-out states (Oregon and Texas). Just bring all of them. Make sure your webcam is plugged in and properly installed on your computer. Submit Supporting Documents - United States Department of State To resolve a duplicate address error, consumers must prove they are an independent economic household by submitting aHousehold Worksheet(Spanish Version). Click "Continue". Assurance Wireless is not currently available in your area. <5ITYx8Bw Z. The FCC Lifeline program can provide reduced-cost or even no-cost internet access. The federal guidelines of the Lifeline Program require us to verify proof of identity. PDF GAO-21-235, TELECOMMUNICATIONS: FCC Has Implemented the Lifeline Current income statement from an employer or paycheck stub. To participate in the ACP, a broadband provider must be designated as an ETC or seek approval from the Bureau. 2023 Universal Service Administrative Company. No, you can only submit one provider for approval per application. After a consumer qualifies for the Lifeline program through the National Verifier, their service provider must enroll them in the program. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 58 0 R 99 0 R 156 0 R 167 0 R 178 0 R 209 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The Bureau encourages all potential broadband provider applicants review all applicable program requirements and procedures as set forth in the Commissions Order (FCC 22-2) and any subsequent guidance for compliance with the ACPs requirements. PDF Appalachian Wireless Affordable Connectivity Program (ACP) Enrollment In plain English, that means one household can now qualify for multiple free government cell phones. If you participate in more than one government program, you only need to upload a copy of proof showing participation in ONE of the programs. Both the Bureau and USAC began accepting new Affordable Connectivity Program provider applications and election notices on December 27, 2021 for any new provider that did not participate in the EBB Program or existing participating provider seeking to expand to new jurisdictions for the Affordable Connectivity Program. Click the button that says "Upload Proof." Make sure you have electronic copies of your required proof readily available. Suite 200 Recent life activity documentation (within three months): In the majority of cases, service providers can resolve a duplicate subscriber error by obtaining consent to transfer the subscribers Lifeline program benefit and completing abenefit transferin the National Lifeline Accountability Database (NLAD). The Bureau will administer this expedited application review process consistent with the Order. confirm a households eligibility for the Program through either the National Verifier or a Commission-approved eligibility verification process prior to seeking reimbursement for the respective subscriber; follow all enrollment requirements and obtain all certifications as required by the Program, including providing eligible households with information describing the Programs eligibility requirements, one-per-household rule, and enrollment procedures; interact with the necessary USAC systems, including the National Verifier, NLAD, and RAD, before submitting claims for reimbursement, including performing the necessary checks to ensure the household is not receiving duplicative benefits within the Program; de-enroll from the Program any household it has a reasonable basis to believe is no longer eligible to receive the benefit consistent with Program requirements; comply with the Programs document retention requirements and agree to make such documentation available to the Commission or USAC, upon request or any entities (for example, auditors) operating on their behalf; and. Avoid sending any dark or blurry copies or pictures. Provide a printed map (such as an image from Google maps) that contains a pin and latitude and longitude coordinates identifying the location of the consumers primary residence. You will then be prompted to upload the next type of proof. Both the Bureau and USAC began accepting new Affordable Connectivity Program provider applications and election notices on December 27, 2021 for any new provider that did not participate in the EBB Program or existing participating provider seeking to expand to new jurisdictions for the Affordable Connectivity Program. How do I upload my proof documents by fax? If you did not receive the email please check you junk/spam folder and white list the email sender to ensure receipt of future communications. Forthefastest possible processing, upload your documents online viawebcam,mobile device. The API Specifications will assist technical teams with development. How long will it take to verify my proof documents? Send Us Your Documents Log in or create a new account to the National Verifier online portal to upload pictures and documents. For more information on the Affordable Connectivity Outreach Grant Program, please visit https://www.fcc.gov/acp-grants. The provider must also explain how it trains its employees and agents to prevent ineligible enrollments, including enrollments based upon fabricated documents. The elections will collect information that includes: (1) the states in which the provider plans to participate in the ACP; (2) a statement that, in each such state, the provider was a broadband provider; (3) a list of states where the provider is an existing ETC, if any; (4) a list of states where the provider received FCC approval, whether automatic or expedited, to participate, if any; (5) whether the provider intends to distribute connected devices under the ACP and supporting documentation; and, (8) any other administrative information necessary for USAC to establish participating providers in the ACP. Consumers can mail completed applications to: ACP Support Center Use the Tribal Mapping Toolavailable to service providers in NLADand print the results. National Verification Form - Fill Out and Sign Printable PDF Template On August 5, 2022, the Commission adopted rules establishing the Affordable Connectivity Outreach Grant Program and the Your Home, Your Internet Pilot Program, which is designed to increase awareness of the ACP, specifically among recipients of federal housing assistance. Eligibility Check API - Universal Service Administrative Company CTIA 1-888 321-5880, What is Lifeline The National Verifier Eligibility Check allows Lifeline service providers to connect their online applications with the National Verifier. Coordinates arerequiredto resolve an AMS error if the consumer will be seeking theenhanced Tribal benefit. endobj and documentation supporting verification of eligibility, and (8) certifications from the household that the information included in the application is true. Consumers must be at least 18 years old to qualify for Lifeline. April 6, 2023 - Public NoticeWCB Announces Final List of Entities Selected for ACP Pilot Programs, March 15, 2023 - Public NoticeFCC Targets Over $7M Toward Affordable Connectivity Program Awareness, March 15, 2023 - Report and OrderFCC Adopts Second Funding Opportunity for ACP Outreach Grant Program, November 23, 2022 - Report & Order/Notice of Proposed RulemakingFCC Creates ACP Transparency Data Collection, November 18, 2022 - Public NoticeWCB Announces Application Window for ACP Pilot Programs, October 11, 2022 - Public NoticeFCC Provides Additional Information Concerning ACP Pilot Programs, October 4, 2022 - OrderFCC Waives USF, Broadband Program Rules in Response to Hurricane Ian, September 30, 2022 - OrderWCB Extends COVID Waivers Impacting Lifeline, ACP Tribal Subscribers, September 22, 2022 - OrderFCC Waives USF, Broadband Program Rules in Response to Hurricane Fiona, August 8, 2022 - Report and OrderFCC Establishes Affordable Connectivity Outreach Grant Program, August 8, 2022 - Report and OrderFCC Creates 'Your Home, Your Internet' Pilot Program, July 15, 2022 - Public DraftEstablishing the Affordable Connectivity Outreach Grant Program, July 15, 2022 - Public DraftLaunching the 'Your Home, Your Internet' Pilot Program, June 14, 2022 - OrderWCB Addresses Petitions for Waiver of ACP Non-Usage Rules, June 8, 2022 - Notice of Proposed RulemakingFCC Proposes Transparency Rules for Affordable Connectivity Program, May 23, 2022 - Public NoticeWCB seeks comments filed, May 18, 2022 - Public NoticeWCB Seeks Comment on NTCA Petition for Waiver of ACP Rules, April 28, 2022 - Public NoticeWCB Seeks Comment on AT&T's Petition for Expedited Waiver of ACP Rules, April 15, 2022 - OrderWCB Addresses Service Providers' Petitions for Waiver of ACP Rules, April 1, 2022 - Public NoticeWCB Seeks Comment on CCA Petition for Waiver of ACP Rules, March 28, 2022 - Public NoticeWCB Seeks Comment on AT&T's Petition for Waiver of ACP Rules, March 23, 2022 - Public NoticeWCB Seeks Comment on USTelecom and Verizon's Petitions for Waiver, March 16, 2022 - ErratumErratum - Affordable Connectivity Program et al, March 11, 2022 - Public NoticeWCB Implements ACP, Lifeline Integrity Measures to Protect Consumers, March 11, 2022 - AdvisoryInspector General Advisory on Providers Deceiving Lifeline Consumers, March 11, 2022 - News ReleaseInspector General Warns of Providers Deceiving Lifeline Consumers, March 3, 2022 - News ReleaseFCC Virtual Event Tour for Affordable Connectivity Program Enrollment, February 14, 2022 - Public NoticeEffective Dates for ACP Rules, Comment Deadlines for FNPRM Announced, February 14, 2022 - News ReleaseOver 10 Million Households Enrolled in Affordable Connectivity Program, January 21, 2022 - Report & Order and Notice of Proposed Rulemaking FCC Releases Rules To Implement Affordable Connectivity Program, January 14, 2022 - News ReleaseFCC Adopts Rules To Implement Affordable Connectivity Program, January 7, 2022 - StatementChair Rosenworcel Debuts Affordable Connectivity Program Draft Rules, January 7, 2022 - Public DraftPublic Draft Rules for the Affordable Connectivity Program, January 6, 2022 - Public NoticeFCC Modifies Ex Parte Rules in Affordable Connectivity Fund Proceeding, December 31, 2021 - News ReleaseFCC Launches Affordable Connectivity Program, December 30, 2021 - OrderFCC Provides Additional Guidance on Affordable Connectivity Program, December 8, 2021 - OrderFCC Issues Further Guidance for Affordable Connectivity Program, November 25, 2021 - OrderWCB Issues Guidance for Transition to Affordable Connectivity Program, November 11, 2021 - Public NoticeFCC Seeks Comment on the New Affordable Connectivity Program. Have the necessary supporting documentation prepared for the application you are submitting. You can also complete the Household Worksheet online (this worksheet will be released later this month.) November 23, 2022 - Report & Order/Notice of Proposed Rulemaking, June 8, 2022 - Notice of Proposed Rulemaking, January 21, 2022 - Report & Order and Notice of Proposed Rulemaking, FY 2024 Congressional Budget Justification, Telecommunications Access Policy Division, Federal-State Joint Board on Universal Service, COVID-19 Telehealth Program (Invoices & Reimbursements), Emergency Broadband Benefit Program (EBB Program), WCB Announces Final List of Entities Selected for ACP Pilot Programs, FCC Targets Over $7M Toward Affordable Connectivity Program Awareness, FCC Adopts Second Funding Opportunity for ACP Outreach Grant Program, FCC Creates ACP Transparency Data Collection, WCB Announces Application Window for ACP Pilot Programs, FCC Provides Additional Information Concerning ACP Pilot Programs, FCC Waives USF, Broadband Program Rules in Response to Hurricane Ian, WCB Extends COVID Waivers Impacting Lifeline, ACP Tribal Subscribers, FCC Waives USF, Broadband Program Rules in Response to Hurricane Fiona, FCC Establishes Affordable Connectivity Outreach Grant Program, FCC Creates 'Your Home, Your Internet' Pilot Program, Establishing the Affordable Connectivity Outreach Grant Program, Launching the 'Your Home, Your Internet' Pilot Program, WCB Addresses Petitions for Waiver of ACP Non-Usage Rules, FCC Proposes Transparency Rules for Affordable Connectivity Program, WCB Seeks Comment on NTCA Petition for Waiver of ACP Rules, WCB Seeks Comment on AT&T's Petition for Expedited Waiver of ACP Rules, WCB Addresses Service Providers' Petitions for Waiver of ACP Rules, WCB Seeks Comment on CCA Petition for Waiver of ACP Rules, WCB Seeks Comment on AT&T's Petition for Waiver of ACP Rules, WCB Seeks Comment on USTelecom and Verizon's Petitions for Waiver, Erratum - Affordable Connectivity Program et al, WCB Implements ACP, Lifeline Integrity Measures to Protect Consumers, Inspector General Advisory on Providers Deceiving Lifeline Consumers, Inspector General Warns of Providers Deceiving Lifeline Consumers, FCC Virtual Event Tour for Affordable Connectivity Program Enrollment, Effective Dates for ACP Rules, Comment Deadlines for FNPRM Announced, Over 10 Million Households Enrolled in Affordable Connectivity Program, FCC Releases Rules To Implement Affordable Connectivity Program, FCC Adopts Rules To Implement Affordable Connectivity Program, Chair Rosenworcel Debuts Affordable Connectivity Program Draft Rules, Public Draft Rules for the Affordable Connectivity Program, FCC Modifies Ex Parte Rules in Affordable Connectivity Fund Proceeding, FCC Launches Affordable Connectivity Program, FCC Provides Additional Guidance on Affordable Connectivity Program, FCC Issues Further Guidance for Affordable Connectivity Program, WCB Issues Guidance for Transition to Affordable Connectivity Program, FCC Seeks Comment on the New Affordable Connectivity Program, https://www.usac.org/about/affordable-connectivity-program/participate-in-acp/, https://apps.fcc.gov/coresWeb/publicHome.do?faq=true.

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