After the expiry of this 6 month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts **to the consumer.**>. Get our money-saving tips and top offers direct to your inbox with the Mirror Money newsletter. Refunds. Sales of this kind are known as distance selling. You don't get an automatic 6-year warranty with UK consumer law, it means you have the right to ask the retailer to consider a consumer law claim for up to 6 years. A forum where Apple customers help each other with their products. Archived post. The primary responsibility to provide a remedy is on the seller, which would be Apple if the goods were purchased from the Apple Online Store or an Apple Retail Store. Under consumer laws in the UK, consumers are entitled to a free of charge repair and (depending on the circumstances) may be entitled to a replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. macOS 10.14, Apr 18, 2020 12:33 PM in response to DanielLeCorbusier. Apple may also request that the customer replace components with readily installable parts. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. 87. omissions and conduct of any third parties in connection with or related to your use of the site. 47,274. Your feedback will help us give millions of people the information they need. Take 3 minutes to tell us if you found what you needed on our website. I have advised John that he should get an independent report from an expert to confirm what the fault with the TV is and, more importantly, where it originated. http://www.apple.com/uk/legal/statutory-warranty/, http://www.apple.com/legal/sales-support/applecare/appmacuk.html, Horror Mystery-Adventure Paranormasight: The Seven Mysteries of Honjo Is Discounted for a Limited Time Alongside Other Square Enix Games, SwitchArcade Round-Up: Nuclear Blaze, Varney Lake, Fran Bow, Plus Todays Other Releases and Sales, Voice of Cards: The Forsaken Maiden Review A Good Starting Point, Vampire Survivors Being Adapted Into Premium Animated TV Series by Story Kitchen and Poncle, Dead Cells Clean Cut Update Out Now on PC Bringing In Two New Weapons, Speedrun Mode, and More, Grand Mountain Adventure+ Out Now on Apple Arcade, SwitchArcade Round-Up: Mugen Souls, Ninja Smasher, Omega Strikers, Plus Todays Other Releases and Sales. omissions and conduct of any third parties in connection with or related to your use of the site. Am I eligible for a repair or replacement until 6 years of delivery? Thanks! To start the conversation again, simply I'm nearing the end of my standard warranty on my rMBP 13" which I bought second hand last year around this time. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. Out of guarantee iPad battery replacement policy and cost? If it turns out that there is an inherent manufacturers fault, Currys will have to help him. Advice for people affected by child abuse. MacBook Pro 15", The services will be provided within a reasonable time. The goods will be of satisfactory quality. It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. Or by navigating to the user icon in the top right. 20.3K Posts. They informed him he was outside the three-year cover period so there was nothing they could do. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Oct 28, 2020. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. You only have to accept returns from the person who bought the item. So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years). You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. DanielLeCorbusier. I'll use my country, the UK, for my sources of information. You can ask the customer for proof that they bought an item from you. If you still want to claim using a warranty or guarantee You may want to use your warranty or guarantee if you think it'll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. any proposed solutions on the community forums. Apple iOS devices do include warnings on battery health so afraid many of the legal routes have be well and truly covered . We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. But why does that make a difference? My manager almost always refused to replace the customer's faulty iPhone unless they brought the proof that the defect existed on delivery (excluding, of course, the customers who had bought into the optional extended warranty). Warranties and guarantees add to your legal rights. A claim under UK consumer law may be made subject to the defect being present at the time of purchase. Copies of those respective terms and conditions are available at apple.com/uk/legal/warranty/ and apple.com/uk/legal/sales-support/. When you have a problem with a product you have to bring it to the manufacturer's attention (in this case Apple) within a reasonable time. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. Only the person who bought the item can make a claim, unless your warranty or guarantee uses the phrase third party rights. 2. Please tell us more about why our advice didn't help. Consumer law is meant to cover inherent defects that were present in a product from day one, not to cover parts which have failed due to the course of normal wear and tear, and, let . Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Check when you have to offer refunds and accept returns. Hi, I live in the UK and want to see if the UK consumer law can be used to a get a battery replacement for my iPad. Each one is different, but they tend to be useful if: It may be easier to get your money back, a repair or replacement without using your warranty or guarantee. I am based in England. You are using an out of date browser. You can find out more or opt-out from some cookies. Something went wrong, please try again later. 1-800-MY-APPLE, or, Sales and The directive is transposed into UK law by the Sale of Goods Act, and now Consumer Protection Act, both of why Ch provide greater protection than the torrents of the directive. Availability of each option depends on the country in which service is requested and the location of an Apple Authorized Service Provider. What does it mean to have power of attorney? I have read somewhere that they will only change the battery, for example, if its X% depleted over its original charge, otherwise I would I have bought it there and then. Apple offers a one year limited warranty for iPhones in the UK; https://www.apple.com/uk/legal/warranty/products/uk-ireland-universal-warranty.html. As such, the Apple One-Year Limited warranty benefits are in addition to, and not instead of, rights provided by consumer law. The Sale of Goods Act 1979 now the Consumer Rights Act 2015 provides that consumers are entitled to a repair or replacement or refund where goods are faulty. For goods purchased in Scotland, these rights expire five years from delivery of the goods. Scan this QR code to download the app now. Well, until January, I worked at the largest UK carrier. Thank you, your feedback has been submitted. We use some essential cookies to make this website work. However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. Citation needed, methinks. Is the warranty valid in Turkey? provided; every potential issue may involve several factors not detailed in the conversations They may say the guarantee is no longer valid. I've seen multiple references to EU consumer law here on Reddit the past few days that claim that it automatically entititles you to 6 years no-questions-asked warranty on Apple products (primarily being used as an excuse for Apple to raise EU prices). Since the OP stated it was a second-hand purchase it most likely won't be Apple. Summary of Consumer Laws, the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+. If the goods were purchased from a third-party reseller of Apple products, the primary responsibility to provide a remedy will lie with the reseller. JL extra two years warranty plus your standard consumer rights . Its important you look out these words if you bought it second hand or were given it as a gift. Behind the Lens, UK. Im guessing youre referring to the 6 year time frame you have to make a claim against faulty goods. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. The TV works when you get home,. If you havent, your guarantee may not be valid - try looking for a contact number on the guarantee, and get in touch. Long story short, my 13 months old iPad Pro purchased from Apple online is showing signs of screen popping out. 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I think you're seeking advice on the wrong question; AC doesn't cover for anything. If the technician doesn't know, then call a local Apple reseller or store, if they are open, and ask. You may get an automatic 14-day cooling-off period if you signed up for the extended warranty on the phone or online - this means you can cancel the warranty and get a refund.