First Name. Horizon is not responsible for items lost or damaged in transit. Never ship containers filled with flammable or combustible liquid or items or materials that have been in contact with flammable or combustible liquids to Horizon. $239.99 $399.99. Is this your company? They will not to return your emails and it is hard to discuss the things you are doing and it takes so long. I ordered a RC airplane from HORIZON HOBBY in March 23. Try AMainHobbies or MotionRc instead. The backorder thing and customer service is still pretty bad . 63% of Horizon Hobby employees would recommend working there to a friend based on Glassdoor reviews. *Turnaround time is initiated when the product is checked in by Horizon Hobby. If you have any questions, please contact For products coming in from outside Horizon will hold non-compliant Product for a period of 60 days from notification, after which it will be discarded. . Customer service: only by email-no human contact. Horizon Hobby best customer service in the business. associated with the service and shipment of products. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For 1969, the Camaro Z/28 received engine improvements as well as some body enhancements and an 8,000-rpm tachometer with 6,500-rpm redline, among other upgrades. But that's something I've encountered with every hobby supplier I've ever bought from. information, please refer to your product manual or the product pages Axial SCX24 2019 Jeep Wrangler JLU CRC 1/24 4WD RTR Scale Mini Crawler w/2.4GHz (4) 4 product ratings - Axial SCX24 2019 Jeep Wrangler JLU CRC 1/24 4WD RTR Scale Mini Crawler w/2.4GHz. Hours : Monday. Been 2 weeks counts less attempts to message, email, Damn sure can't call. $28.12 shipping. Find company research, competitor information, contact details & financial data for Horizon Hobby, LLC of Champaign, IL. Call Horizonhobby.com customer service faster with GetHuman. bought battery and charger bundle and the battery will not charge or fit in the car horizon will not warranty to replace battery, Bought a recent Blade helicopter (70S) for $68Low quality stuff. of the US that are cleared for service, the Customer is responsible for The action you just performed triggered the security solution. Order Status Returns Cancel order Change order Track . Companies can ask for reviews via automatic invitations. I finally just gave up. Therefore, if you would like your repair sent to a different address than listed above, please indicate so below. The flight went very good but when I got ready to leave ,could NOT get the wing off , the pin inside had broken off . 4 Hours after submitting an online request, HH emailed me to confirm a shipping address for the replacement. Still get good parts from them . Contacted Horizon and was told they were not defective. I personally can't even track my package. Within 2 hours, the customer . Brand new outcast exb 6s and the MF drives in circles. Finally I got somebody in sales who put me on to a support person who knew less than I do and Im a newby Finally he told me to write a warranty complaint. The My Spektrum site is dedicated to product registration, firmware updates, and downloads for your Spektrum products. We also ensure all reviews are published without moderation. 2 photos. I am still waiting for a reply about my technical question but I guess as they now seem to have gone to an AI platform - I've had a better experience playing "Hitchhikers guide to the galaxy" on a Commodore64.Recent advice from Horizon Hobby "For measured torque for any locomotive in our catalog is not available as it is intellectual property.". Don't order from this company if you live out of the US. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Horizon authirizes the product to be released at the border and has you the consumer charged for everything. Our employees drive the RC community. Find out how we combat fake reviews. 63% of employees would recommend working at Horizon Hobby to a friend and 45% have a positive outlook for the business. Really bad customer support. Please ensure all packages and avoid shipping methods or For full warranty information, please refer to your product manual or the product pages on www.HorizonHobby.com. The latest review do not order or buy from here was posted on Jun 30, 2022. Theres no repair for the plastic piece , unimaginable, a snap together plane ,with plastic pins and no repair. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Claim it and get a lot of features. Horizon Hobby, LLC Service Center. The action you just performed triggered the security solution. Then this is your place to shop!Horrible horrible experience.just to make a purchase! I would absolutely buy other products in the RC world all day long. Live Chat When I started doing business with Horizon Hobby years ago, they were responsive and helpful. 877-504-0233. All services are charged a minimum of a 1/2 hour of labor at $40 USD per hour. Date of experience: 07 March 2023. Dear Horizon Hobby Customer, Thank you for contacting Horizon Hobby. Horizon Hobby has an average consumer rating of 1 stars from 10 reviews. Well, Ill eat it when I'm wrong. Horizon Hobby is a privately owned company that is known throughout the hobby industry for its exceptional focus of innovation and service. Been emailing back and fourth for days and the tech keeps telling me to bind and calibrate like I havent tried that a million times. Good customer service can cover or make up for some pretty serious mistakes elsewhere in the business. This company is a joke! They will not to return your emails and it is hard to discuss the things you are doing and it takes so long. Companies can ask for reviews via automatic invitations. Any equipment returned for product service purposes, warranty inspection, or repair, must comply with all Federal shipping regulations, including but not limited to the U.S. Department of Transportations Hazardous Materials Regulations (HMR) as fire, collateral damage, and/or serious injury can occur. I'm being generous with a 2 star. Absolutely 0 customer support. Customer can service can take a week or longer to get back to you.Their Arrma 2yr warranty is only if you dont use the product. Funny. Number two just cut and painted and started to crack in the wheel wells never ran the body. You buy their product but after that your on your own and dont expect that you will actually be able to speak to a real person. No phone support and the chat support is so poor and no one ever picks up the session. Horizon Hobby needs a quick cancel order option. Add to Wishlist. Last Name. Verification can help ensure real people write reviews about real companies. Don't just bash blast. Click here to get notifications about new complaints of Horizon Hobby. 2 hours and 22 mins later still on hold. They used to have great customer service. The differentials should be the spiral exb cause they go out all the time. Since opening our doors in 1985, Horizon Hobby, LLC has become the undisputed leader in radio control products and accessories. | Hands Down the worse customer service I ever received. I contacted them with the issue, and all I had to give them was a few details, and they sent me a new part to fix it without payment or any extra back and forth. transferable. Emailing back and forth much faster with talking to somebody. And, to add insult to injury, only certain browsers (MS Edge) will display all of your account information correctly. Its like buying from a store and after you walk out they lock the door behind you! There is only one way to contact Horizonhobby.com, shown above. 4. Remind me when call center opens. areas, please contact the retailer or store where your product was Horizon Hobby is responsible for the safe picking, packaging, and shipping of your merchandise to your delivery address. $175.00. START YOUR BUILD. . Ringing to the phone number from horizonhobby.ch page transfer the call to the Germany. Order process and shipping has been excellent. A PayPal receipt is not good enough to honor the warranty. Collateral damage is NOT covered by the manufacturer's I spent 500 bucks and cant use my stuff. Regulations published by the U.S. Department of Transportations Pipeline and Hazardous Materials Safety Administration (PHMSA) may be found online at: https://www.phmsa.dot.gov/hazmat. . It arrived DOA. Nonpayment can result in the confiscation of equipment. Bottom line is that neither Horizon Hobby nor ReadyMadeRC is a customer . BLH01300. The engine, gas tank, and fuel lines must be free of any gas and/or gas residue. Brand. Hey guys, the fastest way to get customer support is the chat on the website. | The website absolutely stinks, especially when it comes to product description. Estimated Service Turnaround Times (Business Days)*. Horizon Hobby representative will contact you for payment. Add to Cart. Find a Hobby Shop | Contact Us | Order Status. 2.8 Days. They told me to send it back and they would send a new one as soon as I shipped the dead one. E-Mail. Here are 8 tips for writing great reviews. Items of high value will be shipped back to you "signature required" once your repair is complete. Now you can reach them for help with your Horizon products Monday through Saturday, from 8:00 a.m. to 7:00 p.m. Central. Service Center will email you with the details of the status of your Horizon Hobby has an overall rating of 3.6 out of 5, based on over 86 reviews left anonymously by employees. There's no repair for the plastic piece , unimaginable, a snap together plane ,with plastic pins and no repair . Our employees drive the RC community. You can easily contact us using the form below, or you can reach out to us directly with the below methods: To call Horizon Direct Customer Service : Phone : +1 877-595-6382. Spring Cleaning Sale! Posted by Jeff in Horizon on Friday, June 11th, 2010 at 3:42 pm. And you can talk to someone!!! Purchased a Fox 3000 Glider ,1week later first flight . Kyosho now offers an authentic-looking reproduction of the 1969 Z/28 in 1/10 scale through its Fazer Mk2 Readyset kit. Products Purchased from Retailers: Horizon provides Read real customer ratings and reviews or write your own. Nonpayment can result in the 4-Channel 2.4Ghz Surface Transmitter. If you live outside Not sure why working from home would all of a sudden mean you have 1/10 the number of tech support people, but that's what it seems like. Customer is responsible for all brokerage fees, duties, and taxes associated with service and shipment of product. Restrictions: Now it's non-existent. On-Line Chat & Email Support Hours; Monday-Friday: 9 A.M. - 7 P.M. CST: Saturday: 10 A.M. - 6 pm: Sunday: . Suggest an edit. I bought a RealFlight RF9.5 Simulator from Horizon and although I did get the product, the software link to download the app did not work and I did not get a CD to actually use the product. I live in Canada and you will receive an invoice from fed ex for clearance fees, disbursement fees plus duty fee ( this one understandable) your $200 rc plane will cost you more realistically close to $400. Battery lasts 2 minutesAsked to return item next day after a single day use--> no return policy. Cool. Never shopping here again. First Name. GetHuman features available: Current hold time. Complete the Horizon Hobby online service request form and include it with your product when you send it in to our Service Center. one . Date of experience: August 18, 2022. 12/22/2022. Electronics Service. Horizon - Customer "No" service! Horizon Hobby, LLC Service Center will email you with the details of the status of your product. Therefore, Horizon is not responsible for items lost or damaged in transit. We also ensure all reviews are published without moderation. Add photo. Horizon is not responsible for any loss of data or information associated with service. information associated with the service. I sent the 5 broken up ar631 recievers for repairs and they sent me back 5 brand new Ar631 recievers and only charged be 40 dollars do the math 500 dollars worth of recievers for 40 dollars. The worst customer service Ive ever dealt with. It's all virtual assistant. Horizon is not responsible for any loss of data or Anyone can write a Trustpilot review. All charges for service parts, labor, shipping, and other fees are your responsibility. This is a secure Web site. Iv purchased from horizon hobby and tower hobbies many many times and never have had an issue. How is that for customer service? Please Note: Do not include credit card information with your product. *Restrictions - Please refer to Horizon Hobby, LLC Service Terms and hold non-compliant Products for a period of 60 days from notification, Not good like futaba you call them. There are missing descriptions, or just plan wrong information. Yelp for Business. United States, PA, Auburn. The era of e-commerce is fully upon us. For full warranty Please allow our Returns Department 10-15 business days to process your return upon arrival. Reply 42N71W . Free Shipping On Orders Over $99 Learn More, Shop Local This website is using a security service to protect itself from online attacks. Subject. Estimated Service Turnaround Times (Business Days)*. carriers that do not provide tracking. You can email the site owner to let them know you were blocked. A week later its still not showing anywere and they are not responding to phone calls, emailes or via their contact us page. Contact Us Have not gotten to speak to a human yet. Horizon is not Your cart is empty Product Support. My reply to him is included: HH Customer Support customersupport@horizonhobby.com via gjvezlfwzad7l6.6g-23inqeaa.na138.bnc.salesforce.com 8:04 PM (30 minutes ago) to me Hi Michael, Spektrum Customer Service. Horizon Hobby, LLC is not responsible for any collateral damage resulting from improper shipping and reserves the right to charge the shipper for proper disposal of any of the above items.

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