To change a ticket to an open ticket, which can be used for up to two years from the date of purchase, please call the Reservation Office. Customers are allowed to smoke cigarettes, e-cigarettes and cigars in designated areas at our terminals away from other passengers, but they are not allowed to smoke anywhere on any of our ferries, in any of our buildings, on any terminal ramps or in the vicinity of any passenger waiting queues, or in any other place on the terminal where we specifically prohibit smoking. Individuals traveling as a group for student-related travel in connection with an event authorized by a school or a recognized youth group are charged the student group fare under certain conditions. All smoking materials (including but not limited to matches, cigars, cigarettes, e-cigarettes and pipes) must be extinguished prior to boarding. Who is eligible for the Steamship Authority's Headstart Reservation Program? What happens if I simply do not use my reservation? Hyannis, MA If the reservation was paid for with a ticket from a 10-ride ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. Yes. The 2023 summer reservations telephone, internet and mail reservations opening begins at 7:30 a.m. on Jan. 31, 2023. Reservations can be made up to two hours before the scheduled departure. Can I make a reservation to travel with a vehicle on a particular trip? %%EOF Travel by Ferry | Nantucket, MA - Official Website While there is no dockside parking available at our Woods Hole terminal,there are several off-site lots in Falmouth. Write a Review. Manhattan DA Bragg, Jordan resolve dispute over deposition of former Trump prosecutor. The Steamship Authority informed the public on social media that it was the target of a ransomware attack early Wednesday, June 2, 2021. . Click here to watch a video on how to change your vehicle reservation online. If any of these allocated spaces are not reserved within the specified time periods, they are transferred back to the pool of spaces available for reservations by the general public. Can I change or cancel my high-speed passenger-only reservation? We do not offer a Student / Teacher permit during the summer months. Welcome to the Steamship Authoritys Downloadable Forms page. For more information about our standby procedures, please click here. Generally, motorcycles, bicycles and mopeds do not require reservations, and tickets for their transportation can be purchased on the day of sailing at any ferry terminal. At 9:15 a.m., the Steamship Authority announced that all trips had been canceled through 5 p.m., including the scheduled 5 p.m. departures from Woods Hole and Vineyard Haven. 508-477-8600. Customers may also obtain copies of their reservation confirmations at any of our ferry terminals or Reservation Offices (upon presentation of proper identification). S.1315 193rd (Current) An Act relative to municipal equity in Steamship Authority operations. Because parking is limited at our Hyannis terminal - especially during the summer season and holiday weekends - we encourage you to arrive an hour before your departure time. Current/real-time parking lot information is readily available by logging onto our mobile website at SteamshipAuthority.com, by calling our parking information line at (508) 775-7275 (PARK), or tuning into 1610 AM on your radio. All individuals in the group must travel together on the same dates, from the same point of origin to the same destination and back. What is your Cancellation Policy? Can I receive a lower fare if I buy a book of multiple tickets? Bicycles do not require reservations, and tickets for their transportation can be purchased on the day of sailing at the terminal. Tickets for the transportation of such items can be purchased on the day of sailing at any ferry terminal. Do I need a reservation for my motorcycle or bicycle? SSA Still Hobbled After Ransomware Attack - Vineyard Gazette 48 hour notice required on all cancellations or rescheduling. you are agreeing to the Twitter Developer Agreement and Developer Policy. Retweeted. No matter what boat you take, it usally takes 35-45 minutes side to side. Individuals who are 13 years of age or over are charged the adult fare; children who are five (5) years of age or over and under thirteen (13) years of age are charged the child fare, unless eligible for a lower fare, but must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. You may cancel a reservation online, by telephone, or in person at our Reservation Office during normal operating hours. Are there any restrictions on their use? 2018 Winter and Spring Schedules Appendices A - C, 1c. What if I can't get a reservation for the particular trip I want? Are the Steamship Authority's ferries accessible for passengers with disabilities? Full Hot Breakfast. SteamshipAuthority.com/about/doing_business. 2/4. When do Headstart reservations become available? When should I arrive at the terminal? Steamship Authority: Purchase Tickets Choose your route Martha's Vineyard Nantucket Fare -1+ -0+ -0+ See reservation and credit card policies. A long winter of frequent storms, from October's Hurricane Sandy to a three-day storm in early March, has been especially difficult for a group of frequent Island visitors: the Steamship Authority's fleet of vessels, the hardy group that connects the Vineyard to the mainland. Home - The Bridgeport and Port Jefferson Steamboat Company If an insufficient number of customers volunteer to be bumped to meet the emergency situation, the Terminal Agent will then bump the lastvehicle(s) which checked in at the terminal for that particular trip. The Steamship Authority also runs a traditional car-and-passenger ferry, with a 2 hour cruise time. I have a disability. We reserve a certain number of parking spaces at each of our terminals for use as handicapped parking spaces. In fact, we encourage customers to make such reservations, especially during the summer and other popular times of year, as the high-speed passenger-only ferry between Hyannis and Nantucket often reaches its capacity during those times. We also allow the preferential boarding of vehicles of individuals traveling on a standby basis and who must travel with the vehicles due to their disabilities, in accordance with the guidelines set forth in the Customer Handbook. CANCELLATIONS: If made 21 days* or more prior to arrival the full amount, less a 10% service charge, will be refunded. At the time of booking, you should provide as much vehicle information as possible regarding the rental vehicle. Two Almost-New Ferries to Join SSA Fleet - Vineyard Gazette The fare does not include transportation for the vehicle's driver or any other passengers. You can also check our website listed on your slip to find out when you should return to the terminal for possible travel on a standby basis. Four experienced Steamship Authority deck officers licensed mariners responsible for safety and navigation aboard ferries will not be reporting for duty this spring, potentially affecting the summer operating schedule, general manager Robert Davis told the boat line board of governors Monday afternoon. Preferred Space reservations are non-refundable and non-transferable. SSA: Some reservations can be made at call center Change and Cancellation Policies Reservations may be changed up to one hour before the scheduled departure. Generally there are no restrictions on the use of these books. Any transferable Headstart reservation for which we have not received a completed transfer slip by the appropriate deadline will be cancelled. No. Year-round, daily frequent passenger and auto ferry service between Woods Hole, Cape Cod and Martha's Vineyard. Please read below the Crocker Inn rates, deposit and cancellation policies: RATES. (Some trips, however, may be restricted to vehicles carrying hazardous commodities.) Customer service is important to us and we will endeavor to help those customers make new reservations at the terminal, even though the general public may not be able to make reservations at that time. All pets must be kept on a leash or in a container, and must be under the control of the passenger at all times. Am I required to make a passenger reservation for the traditional ferry to Nantucket or Martha's Vineyard? Tickets and reservations are good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. I have purchased individual passenger tickets at the regular fare. This enables us to provide you with more accurate maps and internet-based driving directions. They just retired the Islander, which was decades old. Failure to do so will result in the imposition of a drive-on/drive-off charge, if the Steamship Authority elects to load the vehicle and trailer on your behalf (available on the Hyannis-Nantucket route only) or in a refusal to allow you to board the vessel with your vehicle and trailer. Vineyard Haven, MA Yes. Based on per room/per night. For Hyannis parking permits, please call the Hyannis Parking Lot Office at (508) 771-0418. But they've urged the board that ultimately decides which ones to pick to reject movie references and submissions like "Ferry . Summer and Fall 2023 Vineyard Operating Schedule Report, Freight Tariff MDPU No. Yes, except during our Reservation Only Periods. Generally, we charge different vehicle fares based upon whether a vehicle is a non-commercial vehicle (which we define as any vehicle that is less than 20 feet in length, designed and equipped primarily for carriage of passengers and not registered as a commercial vehicle) or a commercial vehicle. Please consult the Customer Handbook for eligibility requirements. My vehicle will be pulling a trailer. All changes are subject to certain conditions and restrictions: In the event that your reservation is neither changed with at least one hour advance notice nor used as reserved, no refund shall be issued, although the reservation may be used for standby travel on the date for which the trip was scheduled or at our discretion, on the following day. Please consult the Customer Handbook for eligibility requirements. No. Monday, June 7, 2021 - 6:01pm. 2021 Summer and Fall Operating Schedule Report - Appendix C Part 1, 4c. In its place, we have a new MASSIVE ferry where you drive your car on . While the passenger areas of the following vessels are not entirely accessible by elevator, those that are accessible enable our passengers with disabilities to be provided with all amenities: the M/V Iyanough, the M/V Governor and the M/V Sankaty. Generally, these fares are available only to residents of Martha's Vineyard or Nantucket who are traveling with vehicles registered on either Island. According to the Steamship Authority, "Up to five transactions (one-way or . Will I pay more if my vehicle is tall or if I have a container or a bicycle rack on top of my vehicle? Generally, 10 or more individuals must travel together as a group in order for the individuals to be eligible for this student group fare. As a result, customers traveling with us today may experience . Firearms, other weapons, explosives, incendiaries and other dangerous articles will not be accepted for transportation except as specifically provided in Part J of the Customer Handbook. In these situations, we will also create a special standby line for customers holding reservations on cancelled trips. Children under the age of 13 must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. The children must be 12 years of age or younger. We have to be pretty consistent about this: Once you book your trip with us we hold the spots you have reserved. 02568, 1 Seaview Ave How do I access SSA's invitation for bids, https://www.steamshipauthority.com/2019coronavirus. Among other business Tuesday, the SSA board approved a staff request to delay the 8:30 p.m. departure from Oak Bluffs by up to 15 minutes on August 26, 27 and 28, in order to accommodate passengers leaving the Beach Road Weekend festival in Vineyard Haven, which ends at 8 p.m. In addition, we will assess a $10.00 processing fee for any refund of a cancelled transferable reservation, regardless of when the cancellation is made. The Steamship Authority has done a tremendous job in doing what they can to mitigate the noise issue, Malkin said. Printout of appointment from medical office, Written letter from medical professional on office letter head with signature of a healthcare professional. I also agree to abide by the policies relating to the resident excursion/preferred space and the Headstart programs. To be eligible for the auto excursion fare an island resident must have his/her name contained on the towns street list, and provide both a valid MA drivers license and vehicle registration with an island address. We do not accept passenger reservations for those traveling on any of our passenger/vehicle ferries, as these generally have sufficient capacity for all passengers who arrive to sail on a particular trip. Steamship Authority on Twitter For more info, check out the Accessibility page. Nantucket & Vineyard Ferry Frequently Asked Questions - Steamship Authority Steamship Authority hit by ransomware attack | WWLP Thus, if an individual leaves the Island on Friday, January 1, he or she must return to the Island by Sunday, January 31, in order for his or her return excursion-fare ticket to be valid. At our discretion, we may randomly confirm passengers identification, and may randomly screen passengers, their belongings and their vehicles. All passengers and vehicles must be at the dock and ready for boarding at least 30 minutes prior to scheduled departure. If you are traveling in a group with five or more motorcycles, we encourage you to make reservations to ensure that there will be sufficient space for your motorcycles on the vessel. Please consult the customer handbook. Motor vehicles and motor boats transported on the Authoritys vessels may have gasoline in their fuel tanks, provided that their gas caps are secured. Total $ 20.00 Other Payment Need high-speed ferry tickets to or from Nantucket instead? We charge an additional fare for any trailer towed by an automobile. We offer the lowest fares and the most frequent daily departures for . Ransomware Attack on Steamship Authority of Massachusetts Causing Further, we may tow any vehicle left in the lot beyond the time period for which a customer has paid for parking, and may then store the vehicle at any of our other facilities until the customer pays all additional parking charges due. Passenger vehicles originating from Marthas Vineyard or Nantucket on a round-trip basis and returning within 1-31 days are eligible for excursion fares which include up to two (2) adults and two (2) children. 508-477-8600. Such reservations are available online or by calling either our Mashpee Reservation Office or in person at the Island terminals. How does standby work on the Martha's Vineyard route? Will I pay more if I am towing a trailer? Certain vehicles less than 22 feet in length, originating from either Martha's Vineyard or Nantucket and traveling on a round-trip basis, are eligible for island-to-mainland round-trip excursion fares, under certain conditions. First, we suggest you try to make your reservation as soon as you know about your appointment. My car won't start and I need to transport it off-island for repairs. Reservations: 508-477-8600. Under certain circumstances, military and Coast Guard personnel in active service, as well as reservists, are also eligible for discounted fares. 02601, (508) 771-4000 One caution: do not underestimate the length or height of your rental vehicle, as that could result in the forfeiture of your reservation. Yes. The automobiles length also includes any load on the vehicle extending beyond the front or rear bumper (including but not limited to a bicycle rack).